Store Manager

WHIZZ; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Whizz in Toronto, ON, is seeking a strategic and results-driven Store Manager to oversee all store operations, drive sales, and develop a high-performing team while ensuring an exceptional customer experience. You will own P&L responsibilities, lead a team of CSRs and Mechanics, optimize workflows, and manage ERP accuracy, repairs workflow, and KPI reporting to leadership.

The role requires strong business acumen, excellent communication, and a proven track record in fast-paced retail or service

Qualifications

• Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
• Proven leadership and team development skills.
• Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
• Excellent communication, problem-solving, and organizational skills.
• Understanding of e-bike mechanics or related technical experience (preferred).
• Experience with ERP/CRM systems and reporting tools (preferred).

Responsibilities

• Drive store profitability by growing revenue, optimizing workflows, and reducing costs.
• Lead and develop the store team (CSRs and Mechanics) to meet goals.
• Achieve subscription and accessory sales targets and minimize churn.
• Ensure 100% ERP accuracy for store inventory and lead loss prevention.
• Own the bike readiness cycle from diagnostics to QA and ensure timely repair workflows.
• Analyze data and publish weekly KPI reports with strategic recommendations.

Skills

Managerial experience

Leadership

Business acumen

Communication

Problem-solving

Organizational skills

E-bike mechanics knowledge

ERP/CRM systems experience

Tools

ERP/CRM systems

Reporting tools

Job description

Position: Store Manager
Location: Toronto, ON, Canada

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

Key Responsibilities:

P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.

Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.

Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.

Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.

Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.

Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency."

• Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
• Proven leadership and team development skills.
• Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
• Excellent communication, problem-solving, and organizational skills.
• Understanding of e-bike mechanics or related technical experience (preferred).
• Experience with ERP/CRM systems and reporting tools (preferred).