Retail Store Manager

LEON CYCLE; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An international e-bike company is seeking a Retail Store Manager for their Toronto location. The ideal candidate will possess strong leadership and customer service skills, with 3-5 years of retail management experience. Responsibilities include managing daily operations, training employees, implementing marketing strategies, and ensuring adherence to health and safety regulations. This is a great opportunity for a self-starter looking to make an impact in a growing business.

Qualifications

• 3-5 years of retail management experience with an entrepreneurial mentality.
• Experience in building process and operations from scratch is highly regarded.
• Demonstrated ability to train employees and be an effective salesperson.

Responsibilities

• Manage daily operations of business and ensure sales goals are met.
• Direct employees in daily operations such as serving customers.
• Conduct hiring and onboarding of new employees.

Skills

Retail management

Leadership

Customer service

Communication

Problem-solving

Job description

Leon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, and trekking e-bikes. Our range of products are sold via both our own online website as well as E-Commerce platforms and via our dealers and our own retail stores worldwide.

We are currently seeking a Retail Store Manager to be based in Toronto.

The ideal candidate will have an ability to manage the daily operations of the retail store and complete tasks related to inventory tracking, marketing and customer service. They should be a confident salesperson and be able to share their best practices in order to onboard new employees. This candidate should also possess strong leadership skills and be able to assign duties to relevant employees in order to maintain the function of the store.

Responsibilities

• Full responsibility in managing store P&L with the ability to well control the store operational cost and sales forecast under company’s standard.
• Manage daily operations of business and ensure sales goals are met.
• Provide 360 degrees action plans when needed to optimize store sales performance, operations, logistics, marketing, CRM, and aftersales service.
• Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in store activations.
• Initiate and execute store marketing strategy ranging from online and offline advertisement, in-store activations, offsite events, to store CRM campaigns.
• Assist aftersales service for all Leon Cycle B2C sales channels and the service parts shipments from store.
• Conduct hiring and onboarding of new employees (Tech-sales, Technician)
• Ensure adherence to health and safety regulations
• Daily track store inventory and actively engage in loss prevention.
• Other tasks assigned by the MD.

Qualifications

• 3 - 5 years of retail management experience with entrepreneur mentality. Start up experience is highly regarded.
• Not afraid of getting your hands dirty. Experience in building process and operations from scratch.
• Demonstrated ability to train employees and be an effective salesperson.
• Strong customer service, management and communication skills.
• Ability to adapt in a high-paced environment and work under pressure and changes from time to time.
• Independent worker who can always seek various solutions before presenting problems.