Store Manager

Läderach; Richmond; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Store Manager to lead a team in delivering exceptional customer experiences. This role involves overseeing daily operations, managing inventory, and fostering a positive work environment. The ideal candidate will have a strong retail background, a love for chocolate, and the ability to motivate staff. With a commitment to employee growth and a vibrant workplace culture, this position offers exciting opportunities for career advancement and personal development. Join a dynamic team where your contributions will make a difference!

Benefits

Free Dental Insurance

Free Vision Insurance

Free Health Insurance

Life Insurance Options

Discounts on Products

Chocolate at Work

In-house Training Opportunities

Career Growth Prospects

Qualifications

• At least 3 years of retail experience with increasing responsibilities.
• Strong leadership and customer service skills.

Responsibilities

• Leading outstanding customer experiences and motivating staff.
• Managing store inventory and ensuring compliance standards.

Skills

Retail Management

Customer Service

Leadership

Inventory Management

Microsoft 365

POS Systems

Tools

POS Systems

Microsoft 365

Job description

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High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.

Store Manager

A Läderach Store Manager is a brand champion in providing a top-notch shopping experience for all customers and a leader in creating a positive work environment for the retail team. The ideal Store Manager is a chocolate lover with proven experience in effective retail shop and staff management. This role involves supervising employees, exemplifying excellent customer service, leading training initiatives, and supporting the Regional Manager in achieving store goals.

Responsibilities Include

• Leading outstanding customer experiences and motivating staff to provide superior service
• Overseeing product sales, register duties, shop and shelf care, gift packaging, and in-store order fulfillment
• Ensuring seasonal staging and product merchandising are accurate and appealing
• Scheduling staff shifts and coordinating store meetings and events
• Managing store inventory and product merchandising accuracy
• Maintaining in-store compliance and loss prevention standards
• Communicating corporate values effectively to customers and employees
• Performing other responsibilities as assigned by the Regional Manager

Desired Qualifications Include

• At least 3 years of retail experience with increasing responsibilities (e.g., from associate to shift lead or assistant manager)
• Strong leadership, staff management, and customer service skills
• Proficiency in computer skills such as email management, Microsoft 365, data entry, spreadsheets, and POS systems
• Reliable with flexible availability, including weekends and holidays
• Attention to detail and quality-mindedness
• Proactive and efficient work approach
• Passion for chocolate

Compensation Package

• Competitive pay
• Free Dental, Vision, and Health Insurance
• Life Insurance options
• Additional discounts and perks

What We Offer You

• An exciting environment with motivated colleagues
• Responsibility and opportunities to contribute ideas
• Open and respectful feedback culture
• In-house and external training opportunities
• Career growth prospects
• Discounts on products
• Chocolate at work
• Easily accessible locations

Own it. Grow it. Make it fresh.

Interested? Contact Jennifer Kassaras, Recruiting and Onboarding Manager, at linkedin.com/in/jennifer-kassaras-b52b2144. Visit our career site: My Job Search.

We are an Equal Opportunity Employer, committed to diversity. All roles are filled based on qualifications, regardless of race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or other protected status. Our success is driven by our diverse team of over 2,500 employees from more than 80 countries.