Store Manager

Canadian Tire; British Columbia; On-site; CAD 55,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic Store General Manager to lead a passionate team at a prominent hockey-centric retailer. This role emphasizes driving sales, ensuring superior customer service, and maintaining efficient store operations. You'll be at the forefront of fostering a positive team culture and community engagement while managing financial performance and compliance. If you have a proven track record in retail management and a passion for teamwork, this is an exciting opportunity to make a significant impact in a vibrant environment.

Benefits

Excellent discount program

Flexible scheduling

Benefits and savings options

First-class training platforms

Team environment

Community engagement through Jumpstart Charities

Qualifications

• Proven leadership and mentoring skills are essential.
• Exceptional communication and organizational skills required.
• Minimum of 5 years retail management experience needed.

Responsibilities

• Drive sales and profitability across all aspects of the business.
• Manage P&L statements and wage cost effectively.
• Coach and develop the store and management team continuously.

Skills

Leadership

Communication

Organizational Skills

P&L Management

Coaching

Retail Management

Job description

Store General Manager – Pro Hockey Life

Pro Hockey Life is proud to be the world's largest hockey-centric retailer. Hockey, our national passion, is a way of life for many Canadians. Whether played in backyards, highly competitive leagues, or enjoyed by following your favorite team, it is an integral part of our lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by leading in our communities. At Pro Hockey Life, we spark possibilities through teamwork — and we would love to see you in our starting lineup.

Responsibilities

1. Selling and profitability focus on all aspects of the business.
2. Execute PHL’s Brand Purpose to the highest capability.
3. Manage and understand P&L statements & wage cost management under the guidance of the District Manager.
4. Control expense and cost management.
5. Ensure superior store presentation and protection of company assets.
6. Uphold all company & business compliance expectations.
7. Become a community ambassador partnering with local MHAs.
8. Develop a positive and inviting team culture.
9. Manage capacity and change management initiatives.

Customer Service

1. Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire store team.
2. Meet staff training saturation targets related to product knowledge and fit etiquette.
3. Achieve Net Promoter scores for the store.
4. Ensure staff onboarding meets company expectations.
5. Become an ambassador of Canadian Tire’s Triangle Rewards Program.
6. Provide continuous feedback and coaching using store reporting tools, daily huddles, and performance evaluations.

Store Operations

1. Execute visual compliance standards, store maintenance, and pricing standards flawlessly.
2. Utilize initiatives and directives according to timelines.
3. Plan and follow up on weekly price changes and department POPs, ensuring 100% system pricing.
4. Deliver annual shrink targets through team education, enforcement of LP and audit standards, and inventory control.
5. Oversee preparations for annual inventories.
6. Ensure compliance with LP, cash, store audit, and OH&S policies.
7. Manage weekly store scheduling and roster management effectively.
8. Leverage Store Force data for sales and support functions to maximize productivity and wage costs.

Training

1. Coach and develop the store and management team through setting expectations, communication, coaching, and ongoing support.
2. Ensure execution of weekly plans.
3. Create development plans and conduct annual appraisals.
4. Communicate clearly and lead effective meetings and coaching sessions.
5. Hold team accountable for required training.
6. Resolve customer concerns.
7. Develop recruiting and hiring strategies to maintain a full roster.
8. Establish succession plans through ongoing training and development.

Leadership

1. Motivate the team through recognition, contests, customer compliments, and compensation.
2. Maintain performance management expectations, including feedback and coaching.
3. Follow disciplinary processes consistently and fairly.
4. Promote a positive and motivating work environment.
5. Mentor teams and support community engagement efforts.

Qualifications

• Proven leadership and mentoring skills.
• Ability to build and manage daily store execution plans.
• Exceptional communication and organizational skills.
• Understanding of P&L statements and financial discipline, including OPEX control and wage management.
• Superior training and coaching abilities.
• Minimum of 5 years retail management experience.
• High energy and drive to succeed.

What You’ll Get

• Excellent discount program.
• Flexible scheduling.
• Benefits and savings options.
• First-class training platforms.
• Team environment and employee resource groups.
• Community engagement through Jumpstart Charities.

At Canadian Tire Group of Companies, we foster transparency and value your contributions. Compensation is based on experience, store volume, location, and other factors. Beyond a competitive salary of $55,000 to $70,000, benefits, bonuses, and additional compensation are provided.

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