Store Leadership Coach - Growth & Customer Experience

RCL - Reitmans Canada Ltd/Ltée; Whitchurch-Stouffville; On-site; CAD 47,000 - 53,000; Full time

Benefits offered by this job

Salary: $47,000 - $53,000 CAD per year

Paid Time Off

Comprehensive benefits program

Monthly Bonus potential

Tuition Reimbursement

Store-wide discount up to 70%

Job summary

RCL - Reitmans Canada Limited is seeking an Assistant Store Manager in Ontario to drive daily operations and motivate a dedicated team. You will coach staff, oversee customer experience, and collaborate on store performance initiatives to strengthen the brand and deliver an exceptional shopping experience.

You will support hiring, onboarding, and training, while managing inventory and merchandising standards.

Qualifications

• 2+ years of experience in team management or supervision in a retail or customer-focused environment.
• Ability to deliver an exceptional customer experience and to engage the team in upholding the highest service standards.
• Strong skills in organization, planning, and prioritization.
• Ability to maintain a high level of performance and quality under pressure.
• Proven ability to lead a team toward achieving objectives.
• Solid skills in driving strong sales performance.
• Excellent ability to manage multiple tasks simultaneously in a dynamic environment.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Responsibilities

• Inspire and develop a high-performing team on the sales floor.
• Deliver an outstanding customer experience and prioritize customer satisfaction.
• Monitor KPIs and identify opportunities to support store goals.
• Participate in hiring, onboarding, and training team members.
• Manage inventory, compliance, and procedures.
• Maintain an appealing environment aligned with presentation standards.
• Support omnichannel initiatives to maximize sales and deliver a seamless customer experience.

Skills

Team management

Customer service

Sales performance

POS systems

ERP

ATS systems

Microsoft Office

Education

High school diploma

Tools

POS

ERP

ATS

Microsoft Office

Job description

RCL - Reitmans Canada Limited is seeking an Assistant Store Manager in Ontario to drive daily operations and motivate a dedicated team. You will coach staff, oversee customer experience, and collaborate on store performance initiatives to strengthen the brand and deliver an exceptional shopping experience.

You will support hiring, onboarding, and training, while managing inventory and merchandising standards.