Store Leader & Team Coach (Sales & Service)

Tailored Brands, Inc.; Kitchener; On-site; CAD 42,000 - 62,000; Full time

Job summary

Tailored Brands, Inc. is seeking a Manager on Duty to lead store staff and drive sales, service, and operations. You will model company values, coach teams, and communicate priorities to ensure the store delivers on its customer promise.

The role involves leveraging reports, supporting recruitment, and maintaining branding and program adherence across shifts. You will engage in regular team meetings and develop staff to exceed expectations.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Ability to train and develop store teams.
• Proficient with technology systems, Microsoft Office, and POS systems.

Responsibilities

• Lead store staff to achieve sales, service and operational goals.
• Leverage store reports to drive business decisions and outcomes.
• Support recruitment and contribute to an inclusive store environment.
• Communicate priorities and coaching to ensure an exceptional customer experience.
• Ensure store programs, branding and directives are executed per company direction.
• Conduct regular store meetings to keep team informed and engaged.
• Assist in training on customer service expectations to elevate NPS.

Job description

Tailored Brands, Inc. is seeking a Manager on Duty to lead store staff and drive sales, service, and operations. You will model company values, coach teams, and communicate priorities to ensure the store delivers on its customer promise.

The role involves leveraging reports, supporting recruitment, and maintaining branding and program adherence across shifts. You will engage in regular team meetings and develop staff to exceed expectations.