Store Leader: Elevate Sales & Customer Experience

Samsonite International S.A; Calgary; On-site; CAD 31,000 - 42,000; Full time

Job summary

Samsonite International S.A. in Calgary is seeking a store team member who delivers exceptional customer service and helps drive sales. You will support brand standards, explain merchandise, and contribute to a positive shopping experience.

You will protect company assets, manage inventory, and work as a team to hire, train, and coach staff while upholding store profitability and operational excellence. This role emphasizes ownership, accountability, and accurate POS transactions.

Qualifications

• Strong customer service skills and ability to drive sales.
• Ability to explain merchandise and maintain brand standards.
• Ownership and accountability in store operations.

Responsibilities

• Support an environment that drives sales by having strong customer service skills.
• Consistently deliver brand enhancing store standards that create a positive customer experience.
• Support Store achievement of established sales and profit plan.
• Protect company assets and control inventory shrinkage.
• Utilize skills as a team player to help grow the store, the brand, and continuously provide constructive and positive feedback to one another.
• Ability to drive sales by understanding/explaining merchandise to the customer.
• Demonstrate accuracy and efficiency at point of sale.
• Demonstrate ownership and accountability.
• Hire/Train/Coach a store staff of qualified employees.

Skills

Customer service

Sales

Merchandising

POS accuracy

Team leadership

Job description

Samsonite International S.A. in Calgary is seeking a store team member who delivers exceptional customer service and helps drive sales. You will support brand standards, explain merchandise, and contribute to a positive shopping experience.

You will protect company assets, manage inventory, and work as a team to hire, train, and coach staff while upholding store profitability and operational excellence. This role emphasizes ownership, accountability, and accurate POS transactions.