Store Guest Experience Expert

Lululemon Athletica Inc.; Kelowna; On-site; CAD 27,000 - 31,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon Athletica Inc. in Canada is seeking an Educator to deliver world-class guest service and product education in-store. You will engage guests, understand needs, and articulate product benefits while guiding seamless transactions and store programs.

You will move across the floor, contribute to a respectful team, and uphold safety and store standards. The role requires flexibility for evenings, weekends, and holidays, with a focus on inclusive service and personal accountability in a

Qualifications

• Must be legally authorized to work in the country where the store is located.
• Must be 18 years of age or older.
• Must have the ability to travel to assigned store with own transportation methods.
• Willing to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience with omnichannel programs.
• Move dynamically on the floor to engage with guests and store needs.
• Receive guest feedback and partner with leadership to improve guest experience.
• Contribute to a respectful and inclusive team environment.
• Establish supportive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and store operations.
• Perform product presentation tasks and restock according to standards.
• Use in-store technology to support store operations and guest experiences.
• Maintain a clean, luxury store environment and safety policies.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon Athletica Inc. in Canada is seeking an Educator to deliver world-class guest service and product education in-store. You will engage guests, understand needs, and articulate product benefits while guiding seamless transactions and store programs.

You will move across the floor, contribute to a respectful team, and uphold safety and store standards. The role requires flexibility for evenings, weekends, and holidays, with a focus on inclusive service and personal accountability in a