STATION AGENT Level 3 YGW

Air Inuit Ltd.; Rivière-Koksoak; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

RRSP

Group insurance

Vacation 3 weeks

Telemedicine

EAP

Flight privileges

Retirement allowance

Corporate discounts

Profit sharing

Performance-based compensation

Job summary

Air Inuit Ltd. in Nunavik is seeking a Station Agent Level 3 to help ensure safe, reliable, and efficient station operations across passenger service, cargo, counter, and ramp activities.

You will provide professional customer support, handle operational documentation and cargo, marshal aircraft, and may refuel and de-ice as assigned. You will travel to other stations as needed, work in a fast-paced environment, and uphold safety, service, and teamwork on the ground.

Qualifications

• High school diploma (or equivalent) and minimum 5 years of aviation industry experience.
• Ability to assist passengers and cargo clients professionally and efficiently.
• Strong written and verbal communication in at least two of Inuktitut, French, English.

Responsibilities

• Perform core passenger and cargo service functions.
• Support at the counter and in cargo operations while maintaining service standards.
• Ensure continuity and quality of operations in supervisor's absence.
• Occasionally travel to other stations to assist operations.
• Marshal aircraft and perform ramp duties as required.
• Refuel and de-ice aircraft depending on assignment.

Skills

Interpersonal skills

Multitasking

Teamwork

Communication

Bilingual (Inuktitut, French, English)

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here.

ABOUT US

Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have sailed through some of the world’s most challenging skies, 24 hours a day, 365 days a year.

From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.

ROLE OVERVIEW

As a Station Agent Level 3, you help ensure safe, reliable, and efficient station operations across passenger service, cargo, counter, and ramp activities. You provide professional customer support, handle operational documentation and cargo, marshal aircraft, and, depending on the assignment, refuel and de-ice aircraft. You also help maintain operational continuity and service quality when the supervisor is absent or circumstances require additional leadership. Adaptable and collaborative, you may travel to other stations to strengthen local teams and respond to changing operational needs. This hands‑on role is well suited to someone who thrives in a fast‑paced environment, takes initiative, and is committed to safety, service, and teamwork on the ground.

THE ROLE IN DEPTH

• Perform all core functions related to passenger and cargo customer service, ensuring a smooth and efficient experience.
• Provide support at the counter and in cargo operations, as assigned, while maintaining high service standards.
• Ensure continuity and maintain the quality of operations in the supervisor’s absence or when circumstances require.
• Travel occasionally to other stations to assist with operations and reinforce team capacity.
• Carry out additional duties as required to support the overall efficiency and success of station operations.
• Marshal aircraft and perform various ramp duties.
• Refuel and de-ice aircraft, depending on the assignment

WHAT SETS YOU APART

• High school diploma (or equivalent) and minimum 5 years of aviation industry experience
• Strong interpersonal skills with the ability to assist passengers and cargo clients professionally and efficiently.
• Comfortable performing a variety of tasks and adapting to changing operational needs.
• Works well with others and contributes positively to station and cross‑station teamwork.
• Ensures accuracy in documentation, cargo handling, and customer interactions.
• Clear and effective verbal and written communication in at least two of the following languages: Inuktitut, French, English.
• Willingness to travel occasionally to support other stations as needed.
• Punctual, dependable, and committed to maintaining high standards of service.
• Comfortable using Microsoft Office tools and internal systems for operational tasks.Excellent interpersonal and communication skills in at least two of the following: Inuktitut, French, English
• Comfortable using Microsoft Office tools, mainly Word, Excel and Outlook.
• Familiarity with Nunavik and Air Inuit’s operations a strong asset.

COMPENSATION

• Salary and benefits are determined according to company policy.

WORKING CONDITIONS

• Rotational position: 15 days of work followed by 13 days off.
• If the position is not filled locally:
  • Air transport from Montreal as well as accommodation and meals are covered by the company for each rotation.
  • The employee will be recognized as not having a designated base.

BENEFITS OFFERED

• Plan for your future with our Registered Retirement Savings Plan (RRSP).
• Take care of yourself and your eligible dependents with comprehensive group insurance (life, medical and dental care, short‑ and long‑term disability) fully paid by Air Inuit.
• Enjoy 3 weeks of vacation (6%) to recharge.
• Get quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents).
• Access confidential support through our Employee and Family Assistance Program (EAP).
• Enjoy worldwide flight privileges through our agreements with multiple airlines.
• Plan your retirement with peace of mind through our retirement allowance program.
• And even more perks: exclusive corporate discounts, profit sharing, and performance‑based compensation programs.

We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity, equity and inclusion. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.

Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.