Ticket Agent

Air Inuit Ltd.; Kuujjuaq (Land); On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

RRSP plan

Comprehensive group insurance

Telemedicine program

Employee and Family Assistance Program

Job summary

Air Inuit Ltd. is seeking a team-oriented Passenger Services agent to support safe and smooth flight operations in Nunavik. You will check-in passengers, manage baggage, and prepare tickets and manifests, while transmitting required documents to dispatch and other stations.

The role also involves administrative tasks and flexible operational support to ensure reliable day-to-day service. The position requires a high school diploma, basic Office skills, and the ability to learn passenger check-in

Qualifications

• High school diploma or equivalent is required.
• Basic knowledge of Office software (Word, Excel, Outlook).
• Ability to learn passenger check-in programs.
• Hold a valid driving licence.
• Ability to communicate in at least 2 of Inuktitut, French, English.
• Good communication skills in speaking and writing.
• Capacity to provide excellent customer service.
• Punctual and reliable.
• Available to travel occasionally for training.
• Available to work evenings, nights and weekends.

Responsibilities

• Check-in passengers and manage baggage handling and screening.
• Prepare flight-related documents: tickets, manifests, etc.
• Transmit documents to dispatch and other stations.
• Perform administrative tasks and provide flexible operational support.
• Contribute to overall effective operation as needed.

Education

High school diploma or equivalent

Tools

Word (Office)

Excel

Outlook

Job description

WHY JOIN AIR INUIT

Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we are not just flying planes, we are connecting communities, delivering essentials, and making a meaningful impact. We are looking for dedicated individuals ready to take their careers to new heights. If you are driven by purpose and motivated by challenge, your journey starts here.

ABOUT US

Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have flown through some of the world’s most challenging skies, 24 hours a day, 365 days a year.

From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.

ROLE OVERVIEW

The role supports safe and efficient passenger service and flight operations by checking in passengers, handling and screening baggage, preparing tickets, manifests, and other flight documentation, and transmitting required documents to dispatch and other stations. The incumbent also completes administrative tasks and provides flexible operational support to help ensure reliable day-to-day service.

THE ROLE IN DEPTH

• Check-in passengers and proceed with the baggage handling as well as screening of cabin baggage;
• Prepare flight, check-in, ticket and manifest documents;
• Transmit the flight documents to dispatch in addition to other stations;
• Perform certain administrative work;
• All other duties deemed necessary by the company in order to ensure the effectiveness of the operation.

WHAT SETS YOU APART

• High school diploma or equivalent work experience;
• Basic knowledge of Office software such as Word, Excel, Outlook;
• The capacity to learn passenger check-in programs;
• Hold of a valid driving licence;
• Ability to communicate in at least 2 of the following languages: Inuktitut, French, English;
• Good communication skills in both speaking and writing;
• The capacity to offer an excellent customer service;
• Punctual and reliable;
• Available to travel occasionally for training;
• Available to work evenings, nights and weekends;
• If the position is not filled locally, the candidate will be considered as having no specific base.

COMPENSATION

• Salary and benefits are determined according to company policy.

WORKING CONDITIONS

• Rotational position: 15 days of work followed by 13 days off.
• If the position is not filled locally: Air transportation from Montreal, accommodation and a stipend are provided by the company for each rotation.

BENEFITS OFFERED

1. Plan for your future with our Registered Retirement Savings Plan (RRSP).
2. Take care of yourself and your eligible dependents with comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit.
3. Get quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents).
4. Access confidential support through our Employee and Family Assistance Program (EAP).
5. Enjoy worldwide flight privileges through our agreements with multiple airlines.
6. Plan your retirement with peace of mind through our retirement allowance program.
7. And even more perks: exclusive corporate discounts, profit sharing, and performance-based compensation programs.