Station Agent - Level 3

Air Inuit Ltd.; Salluit (Village); On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

RRSP

Group insurance (life, medical & dent)

Telemedicine

EAP

Flight privileges

Retirement allowance

Corporate discounts

Profit sharing

Performance-based pay

Job summary

Air Inuit Ltd. is seeking a Station Agent Level 3 to ensure passenger, cargo and aircraft operations run safely and smoothly on the ground. You’ll marshal aircraft, handle counter service, manage cargo, and may refuel or de-ice depending on assignment.

This rotational role offers exposure to diverse operational tasks, with travel to other stations as needed and a strong focus on safety, reliability, and customer service.

Qualifications

• High school diploma or equivalent and minimum 5 years of aviation industry experience.
• Strong interpersonal skills for passenger and cargo client service.
• Ability to adapt to changing operational needs and travel to other stations.
• Clear verbal and written communication in Inuktitut, French or English.

Responsibilities

• Perform passenger and cargo customer service functions for smooth operations.
• Support at the counter and in cargo operations, maintaining high service standards.
• Maintain operations continuity in supervisor's absence.
• Travel occasionally to other stations to assist operations.
• Marshal aircraft and perform ramp duties; refuel and de-ice if assigned.
• Assist Maintenance with engine tents installation during winter.

Skills

Aviation experience

Customer service

Multitasking

Documentation

Teamwork

Inuktitut

French

English

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

WHY JOIN AIR INUIT

Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here.

ABOUT US

Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have soaring through some of the world’s most challenging skies, 24 hours a day, 365 days a year.

From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.

ROLE OVERVIEW

As a Station Agent Level 3, you play a key role in keeping Air Inuit’s passenger, cargo, and aircraft operations running safely and smoothly. Along with assisting passengers, handling cargo, and providing counter support, you perform hands-on ramp duties such as marshalling aircraft and, depending on your assignment, refuelling and de-icing aircraft. During the winter, you may also assist Maintenance with installing engine tents. You may travel to other stations to provide operational support, adapting quickly and collaborating with colleagues to meet changing demands. This is a dynamic role for someone who thrives in a fast-paced environment and takes pride in delivering safe, reliable service on the ground.

THE ROLE IN DEPTH

• Perform all core functions related to passenger and cargo customer service, ensuring a smooth and efficient experience.
• Provide support at the counter and in cargo operations, as assigned, while maintaining high service standards.
• Ensure continuity and maintain the quality of operations in the supervisor’s absence or when circumstances require.
• Travel occasionally to other stations to assist with operations and reinforce team capacity.
• Carry out additional duties as required to support the overall efficiency and success of station operations.
• Marshal aircraft and perform various ramp duties.
• Refuel and de-ice aircraft, depending on the assignment.
• Assist Maintenance with installing engine tents during the winter, depending on the assignment.

WHAT SETS YOU APART

• High school diploma (or equivalent) and minimum 5 years of aviation industry experience
• Strong interpersonal skills with the ability to assist passengers and cargo clients professionally and efficiently.
• Comfortable performing a variety of tasks and adapting to changing operational needs.
• Works well with others and contributes positively to station and cross-station teamwork.
• Ensures accuracy in documentation, cargo handling, and customer interactions.
• Clear and effective verbal and written communication in at least two of the following languages: Inuktitut, French, English.
• Willingness to travel occasionally to support other stations as needed.
• Punctual, dependable, and committed to maintaining high standards of service.
• Comfortable using Microsoft Office tools and internal systems for operational tasks.
• Comfortable using Microsoft Office tools, mainly Word, Excel and Outlook.
• Familiarity with Nunavik and Air Inuit’s operations a strong asset.
• Valid Quebec or Canadian driver’s licence.

COMPENSATION

• Salary and benefits are determined according to company policy.

WORKING CONDITIONS

• Rotational position: 15 days of work followed by 13 days off.
• If the position is not filled locally:
  • Air transport from Montreal as well as accommodation and meals are covered by the company for each rotation.
  • The employee will be recognized as not having a designated base.

BENEFITS OFFERED

1. Plan for your future with our Registered Retirement Savings Plan (RRSP).
2. Take care of yourself and your eligible dependents with comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit.
3. Get quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents).
4. Access confidential support through our Employee and Family Assistance Program (EAP).
5. Enjoy worldwide flight privileges through our agreements with multiple airlines.
6. Plan your retirement with peace of mind through our retirement allowance program.
7. And even more perks: exclusive corporate discounts, profit sharing, and performance-based compensation programs.