Staff SRE: Cloud Reliability & AI-Driven Platform

ServiceNow, Inc.; Toronto; On-site; CAD 109,000 - 192,000; Full time

Benefits offered by this job

Health plans

Equity (when applicable)

Flexible time away plan

Family leave programs

Job summary

ServiceNow, Inc. is seeking a Staff SRE to set the technical direction for reliability across multiple teams. You’ll build platforms and automation that let engineers ship safely at scale, shape architecture decisions, and raise the bar for operational excellence through hands-on work and mentorship.

You will mentor engineers, lead architecture reviews, and drive initiatives in monitoring, CI/CD, and chaos engineering while promoting a culture of reliability and operational excellence.

Qualifications

• 8+ years of experience in SRE, DevOps, or related engineering roles.
• Bachelor's degree or 6 years with a Master's; or PhD with 3 years experience; or equivalent.
• Hands-on Kubernetes across cluster ops, networking, storage, security, autoscaling.

Responsibilities

• Design, build, and operate cloud-native platforms for validation and production readiness.
• Automate release pipelines, testing environments, and quality gates in CI/CD workflows.
• Improve observability and incident management; drive resilience and chaos engineering.
• Lead architecture reviews and guide projects across teams autonomously.
• Mentor engineers through code reviews and knowledge sharing.

Skills

Kubernetes

CI/CD pipelines

Python

Go

Java

Ruby

Cloud platforms

Education

Bachelor's degree or higher

Tools

GitLab CI/CD

Argo CD

Flux

Terraform

Prometheus

Job description

ServiceNow, Inc. is seeking a Staff SRE to set the technical direction for reliability across multiple teams. You’ll build platforms and automation that let engineers ship safely at scale, shape architecture decisions, and raise the bar for operational excellence through hands-on work and mentorship.

You will mentor engineers, lead architecture reviews, and drive initiatives in monitoring, CI/CD, and chaos engineering while promoting a culture of reliability and operational excellence.