Engineer - Site Reliability

Compunnel Inc.; Montreal; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading technology company in Montreal is seeking a Site Reliability Engineer. This role focuses on ensuring system reliability and performance through automation, observability, and incident response. Candidates should have 7+ years of experience in software development or system administration, excellent communication skills, and a strong commitment to client service. Participation in on-call duties is required. The company offers a fast-paced environment that values problem-solving and continuous improvement.

Qualifications

• 7+ years of experience in software development, infrastructure, or system administration.
• Proficiency in one programming language or ServiceNow administration experience.
• Dependable team player with a commitment to client service.

Responsibilities

• Maximize system availability and performance through operational task automation.
• Collaborate on operational tools and architecture reviews.
• Participate in an on-call rotation with global team members.

Skills

Software development

Infrastructure

System administration

Collaboration

Problem-solving

Strong communication

Tools

Python

ServiceNow

SQL databases

Job description

The SRE will focus on ensuring reliable, resilient systems through task automation, observability, incident response, and problem elimination, while also participating in production-side operations and on-call rotations.

KEY RESPONSIBILITIES

• Deliver improvements to maximize system availability and performance through optimized and automated operational tasks.
• Collaborate on the development of operational tools, problem management, and architecture reviews.
• Troubleshoot ServiceNow issues and occasional on-premise capabilities in a Linux environment.
• Explore and implement observability practices including metrics, logging, tracing, and alerting to measure product reliability.
• Participate in on-call rotation with global team members, ensuring responsiveness during agreed hours.
• Contribute to documentation of ServiceNow instances and related dependencies.
• Identify and prioritize technical debt impacting client satisfaction or operational efficiency.
• Provide feedback on policies and procedures to enhance SRE and operational practices, improving safety and efficiency.

REQUIRED QUALIFICATIONS

• 7+ years of experience in software development, infrastructure, or system administration.
• Proficiency in at least one programming language (e.g., Python) or ServiceNow administration/development experience.
• Strong oral and written communication skills.
• Proven ability to establish effective relationships with colleagues and collaborate on successful delivery.
• Dependable team player with demonstrated commitment to client service.
• Ability to respond appropriately during technical emergencies such as outages.
• Willingness to participate in on-call rotation.

DESIRED QUALIFICATIONS

• ServiceNow administration or development experience (can be acquired on the job with training).
• Experience with SQL databases, APIs, and web infrastructure.
• Familiarity with chatbot technology and on-call escalation incident management.
• Strong interest in reliability, resilience principles, and SRE practices.

WORKING CONDITIONS

• Global team collaboration across multiple time zones.
• Production-side operational responsibilities with occasional on-call duties.
• Fast-paced environment requiring adaptability, problem-solving, and continuous improvement mindset.