Sr Project Manager

Tata Consultancy Services; Canada; On-site; Full time

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to culture and diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Responsibilities

• Define and own the SRE transformation roadmap aligned with business objectives and platform priorities.
• Use GENAI and demonstrate proven expertise.
• Strong understanding of SRE principles (SLO/SLI, error budgets, toil management, observability).
• Lead SRE maturity assessments across Observability, Incident Management, Problem Management, Shift Left, and Operational Readiness.
• Establish and govern SRE operating models, including engagement with DevOps, Security, and Architecture teams.
• Drive adoption of SLOs, SLIs, SLAs, and error budgets across critical services.
• Act as the primary interface between engineering teams, service management, leadership, and external partners.
• Manage multi workstream SRE programs, ensuring delivery against scope, timelines, risks, and dependencies.
• Prepare executive level status updates, dashboards, and steering committee communications.
• Oversee improvements in incident reduction, MTTR, availability, and resiliency.
• Ensure blameless postmortems, root cause analysis (RCA), and action tracking are consistently executed.
• Govern automation initiatives (runbooks, self healing, alert tuning, capacity management).
• Track and report on reliability KPIs, toil reduction, and automation ROI.
• Partner with platform teams on observability and SRE tooling strategy (monitoring, logging, tracing, APM).
• Ensure effective integration of ServiceNow, alerting platforms, and SRE tools.
• Support training, enablement, and onboarding of teams into SRE practices and mindset.

Qualifications

• Good years in IT delivery, operations, reliability, DevOps, or platform engineering roles.
• Good years managing large scale programs or transformations (SRE, DevOps, ITIL, or Cloud Ops).
• Experience in Mainframe and other Legacy technologies is highly preferred.
• Familiarity with distributed systems, cloud platforms, and enterprise application landscapes.
• Proven experience driving cross functional change across engineering and operations teams.

Salary Range – CA$ 100,000 - CA$ 120,000 Per Year