Senior Staff SRE — Canada Cloud Reliability

ServiceNow; Toronto; Hybrid; CAD 176,000 - 246,000; Full time

Benefits offered by this job

Health plans

Job summary

ServiceNow is seeking a Staff Site Reliability Engineer for the Canada Protected B regulated cloud environment. You will provide senior technical leadership for reliability, availability, and security, solving complex production problems across multiple systems.

You will own ambiguous reliability challenges, influence architecture, and drive automation initiatives using Bash, Python, and JavaScript, with a focus on Kubernetes, Linux, and PostgreSQL. This is a Canada-based role with 24x5 coverage.

Qualifications

• Experience administering Linux-based production environments at scale.
• Advanced scripting and automation using Bash, Python, and JavaScript.
• Strong experience operating and improving Kubernetes and containerized production environments.
• Deep database administration and troubleshooting for PostgreSQL.

Responsibilities

• Provide technical leadership during complex production incidents spanning multiple services and domains.
• Lead RCA and drive systemic corrective actions across teams.
• Design and implement automation to reduce operational toil and improve reliability.
• Mentor engineers and communicate complex technical decisions clearly to teams.

Skills

AI integration

Linux administration

Bash scripting

Python scripting

Kubernetes

PostgreSQL

Git workflows

Networking basics

Education

Bachelor's degree in Computer Science or related field

Tools

Ansible

Puppet

Docker

GCP

Job description

ServiceNow is seeking a Staff Site Reliability Engineer for the Canada Protected B regulated cloud environment. You will provide senior technical leadership for reliability, availability, and security, solving complex production problems across multiple systems.

You will own ambiguous reliability challenges, influence architecture, and drive automation initiatives using Bash, Python, and JavaScript, with a focus on Kubernetes, Linux, and PostgreSQL. This is a Canada-based role with 24x5 coverage.