Senior SRE — Canada Protected B Cloud Reliability

ServiceNow; Canada; On-site; CAD 102,000 - 152,000; Full time

Benefits offered by this job

Health plans

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow is seeking a Senior Site Reliability Engineer to support our Canada Protected B regulated cloud. You will ensure reliability, availability, and performance of critical cloud infrastructure and services, across OS, cloud, networking, containers, and databases.

You will troubleshoot production problems, participate in incidents, and engineer sustainable, automated solutions. Responsibilities include building automation, improving observability, and collaborating with cross-functional

Qualifications

• 5+ years of production reliability and SRE experience.
• Proficient in Linux administration and scripting.
• Experience with cloud infrastructure and containerized workloads.

Responsibilities

• Troubleshoot complex production issues across infra, app, DB, network, container, and cloud layers.
• Lead or contribute to incident management, RCA, and service recovery.
• Develop automation to reduce toil and improve reliability.
• Create scripts to automate repetitive tasks and improve operability.
• Maintain infrastructure automation with Ansible and Puppet.

Skills

Linux

Automation

Bash

Python

JavaScript

Kubernetes

GCP

PostgreSQL

Networking

Observability

Git workflows

Incident management

Root cause analysis

Cloud infrastructure

Education

Bachelor's degree in CS/CE/Info Systems

Tools

Ansible

Puppet

Git

Docker

Job description

ServiceNow is seeking a Senior Site Reliability Engineer to support our Canada Protected B regulated cloud. You will ensure reliability, availability, and performance of critical cloud infrastructure and services, across OS, cloud, networking, containers, and databases.

You will troubleshoot production problems, participate in incidents, and engineer sustainable, automated solutions. Responsibilities include building automation, improving observability, and collaborating with cross-functional