SRE for ServiceNow SaaS & Observability

NTT DATA North America; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading technology services company in Montreal is seeking a Site Reliability Engineer specializing in ServiceNow. The ideal candidate will have over 7 years of experience in software development, particularly in Python, as well as ServiceNow administration. The role involves maximizing system performance, troubleshooting issues, and delivering observability metrics. A dependable team player who can respond during technical emergencies is crucial. This hybrid role requires attendance in the office at least 3 days a week.

Qualifications

• 7+ years of experience in software development, particularly in Python.
• 7+ years of experience in ServiceNow administration.
• Ability to troubleshoot and communicate effectively during emergencies.

Responsibilities

• Maximize availability and performance of systems through optimized operational tasks.
• Troubleshoot ServiceNow and occasional Linux issues.
• Deliver observability metrics for product reliability.

Skills

Software development skills in one or more programming languages (e.g. Python)

ServiceNow administration experience

Development experience

Proficient oral and written communication skills

Ability to establish effective relationships with colleagues

Teamwork and client service commitment

Ability to respond during technical emergencies

Tools

Linux

Unix shell

Job description

A leading technology services company in Montreal is seeking a Site Reliability Engineer specializing in ServiceNow. The ideal candidate will have over 7 years of experience in software development, particularly in Python, as well as ServiceNow administration. The role involves maximizing system performance, troubleshooting issues, and delivering observability metrics. A dependable team player who can respond during technical emergencies is crucial. This hybrid role requires attendance in the office at least 3 days a week.