Site Reliability Engineer/ServiceNow SaaS

NTT DATA North America; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading technology services company in Montreal is seeking a Site Reliability Engineer specializing in ServiceNow. The ideal candidate will have over 7 years of experience in software development, particularly in Python, as well as ServiceNow administration. The role involves maximizing system performance, troubleshooting issues, and delivering observability metrics. A dependable team player who can respond during technical emergencies is crucial. This hybrid role requires attendance in the office at least 3 days a week.

Qualifications

• 7+ years of experience in software development, particularly in Python.
• 7+ years of experience in ServiceNow administration.
• Ability to troubleshoot and communicate effectively during emergencies.

Responsibilities

• Maximize availability and performance of systems through optimized operational tasks.
• Troubleshoot ServiceNow and occasional Linux issues.
• Deliver observability metrics for product reliability.

Skills

Software development skills in one or more programming languages (e.g. Python)

ServiceNow administration experience

Development experience

Proficient oral and written communication skills

Ability to establish effective relationships with colleagues

Teamwork and client service commitment

Ability to respond during technical emergencies

Tools

Linux

Unix shell

Job description

Site Reliability Engineer/ServiceNow SaaS

Join to apply for the Site Reliability Engineer/ServiceNow SaaS role at NTT DATA North America

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Site Reliability Engineer/ServiceNow SaaS to join our team in Montreal, Quebec (CA‑QC), Canada (CA).

Job Description

• Delivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks, collaborating on the development of operational tools, ongoing problem management, and architecture reviews with colleagues.
• Troubleshooting ServiceNow issues, and also some on‑premises capabilities in a Linux environment from time to time, collaborating with others get to the bottom of issues, and agreeing on lasting improvements that can be made.
• Exploring and delivering observability including metrics, logging, tracing and alerting that can define and measure the target reliability of a product.
• Being dependable and responsive during agreed hours, like when part of the on‑call rotation with the rest of the global team (with a time‑off in lieu system).
• A commitment to understanding the company's ServiceNow instances and related dependencies, contributing to the documentation.
• Identification and prioritization of technical debt that can impact client satisfaction or operational efficiency.
• Given feedback on policy and procedures related to the delivery of SRE and operational practices with a view to continually making the company safer and more efficient.
• Able to report to the office at least 3 business days per week.

Skills Required

• 7+ years of experience in Software development skills in one more programming languages, e.g. Python
• 7+ years of experience in ServiceNow administration
• 7+ years of experience in Development experience
• Proficient oral and written communication skills.
• Establishing warm, effective relationships with colleagues to collaborate on successful delivery.
• A dependable team worker with demonstrated commitment to client services.
• Ability to respond appropriately during occasional technical emergencies, like outages.

Skills Desired

• ServiceNow administration or development experience, although this can be acquired by the successful candidate via on the job and via training.
• Linux, unix shell, python, all in the service now enviro. Supporting integration in the service now for MS.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

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