SRE Consultant

Tata Consultancy Services; Toronto; On-site; CAD 90,000 - 110,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking an experienced SRE Consultant to define and lead SRE transformation initiatives aligned with business objectives and platform priorities in Toronto.

You will apply SRE principles, lead maturity assessments, and drive SRE operating models across multiple teams. The role focuses on adoption of SLOs, SLIs, and error budgets, with accountability for incident reduction, MTTR, and reliability improvements.

Qualifications

• Experience in IT delivery, operations, reliability, DevOps, or platform engineering roles.
• Experience managing large-scale programs or transformations involving SRE, DevOps, ITIL, or Cloud Operations.
• Familiarity with distributed systems, cloud platforms, and enterprise application landscapes.
• Proven experience driving cross-functional change across engineering and operations teams.

Responsibilities

• Define and lead SRE transformation initiatives aligned with business objectives and platform priorities.
• Apply SRE principles, including SLOs, SLIs, error budgets, toil management, and observability.
• Lead SRE maturity assessments across Observability, Incident Management, Problem Management, Shift-Left, and Operational Readiness.
• Establish and govern SRE operating models across Development, Operations, Security, and Architecture teams.
• Drive the adoption of SLOs, SLIs, SLAs, and error budgets across critical services.
• Act as the primary interface between engineering teams, service management, leadership, and external partners.
• Manage multi-workstream SRE programs, ensuring delivery against scope, timelines, risks, and dependencies.
• Prepare executive-level status updates, dashboards, and steering committee communications.
• Oversee improvements in incident reduction, MTTR, availability, and resiliency.
• Ensure blameless postmortems, RCA, and action tracking are consistently executed.
• Govern automation initiatives, including runbooks, self-healing, alert tuning, and capacity management.
• Track and report reliability KPIs, toil reduction, and automation ROI.
• Partner with platform teams on observability and SRE tooling strategy, including monitoring, logging, tracing, and APM.
• Ensure effective integration of ServiceNow, alerting platforms, and SRE tools.
• Support the training, enablement, and onboarding of teams into SRE practices and mindset.

Skills

IT delivery

Operations

Reliability

DevOps

Platform engineering

Cross-functional change

Tools

ServiceNow

SRE tools

Monitoring/observability tools

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

SRE Consultant

Job Description

• Define and lead SRE transformation initiatives aligned with business objectives and platform priorities.
• Apply strong knowledge of SRE principles, including SLOs, SLIs, error budgets, toil management, and observability.
• Lead SRE maturity assessments across Observability, Incident Management, Problem Management, Shift-Left, and Operational Readiness.
• Establish and govern SRE operating models across Development, Operations, Security, and Architecture teams.
• Drive the adoption of SLOs, SLIs, SLAs, and error budgets across critical services.
• Act as the primary interface between engineering teams, service management, leadership, and external partners.
• Manage multi-workstream SRE programs, ensuring delivery against scope, timelines, risks, and dependencies.
• Prepare executive-level status updates, dashboards, and steering committee communications.
• Oversee improvements in incident reduction, MTTR, availability, and resiliency.
• Ensure blameless postmortems, Root Cause Analysis (RCA), and action tracking are consistently executed.
• Govern automation initiatives, including runbooks, self-healing, alert tuning, and capacity management.
• Track and report reliability KPIs, toil reduction, and automation ROI.
• Partner with platform teams on observability and SRE tooling strategy, including monitoring, logging, tracing, and APM.
• Ensure effective integration of ServiceNow, alerting platforms, and SRE tools.
• Support the training, enablement, and onboarding of teams into SRE practices and mindset.

Required Experience

• Experience in IT delivery, operations, reliability, DevOps, or platform engineering roles.
• Experience managing large-scale programs or transformations involving SRE, DevOps, ITIL, or Cloud Operations.
• Familiarity with distributed systems, cloud platforms, and enterprise application landscapes.
• Proven experience driving cross-functional change across engineering and operations teams.

Preferred Experience

• Experience with Mainframe and other legacy technologies.

Salary Range - CA$ 90,000 - CA$ 110,000 Per Year

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period.