Sr. UX Designer, Amazon Customer Service

Amazon; Ajax; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior UX Designer, where your creativity and curiosity will help revolutionize customer service through innovative design. In this dynamic role, you'll collaborate with a diverse team of AI scientists, developers, and product managers to create intuitive user experiences. Your contributions will directly impact customer satisfaction and engagement, making a meaningful difference in the lives of users. Embrace a culture that values humor, creativity, and open communication while enjoying comprehensive benefits and a dog-friendly workplace. This is your chance to shape the future of customer service in a supportive and inclusive environment.

Benefits

Medical coverage

Dental coverage

Vision coverage

Maternity leave

Parental leave

Paid Time Off (PTO)

401(k) plan

Qualifications

• Proven experience in UX design with a focus on customer-centered processes.
• Ability to translate complex concepts into intuitive designs.

Responsibilities

• Contribute to product direction with cross-functional teams.
• Translate AI concepts into user-friendly experiences.
• Drive innovation through UX best practices.

Skills

UX Design

Customer Research

Scrum

Interface Design

Creative Problem Solving

Job description

Sr. UX Designer, Amazon Customer Service

Amazon Customer Service is leveraging generative AI to transform our customer experiences. We seek a Senior UX Designer to lead a customer-centered UX design process, bringing curiosity and creativity to revolutionize customer service.

Key job responsibilities

1. Contribute to product direction within a cross-functional team including AI scientists, developers, UX researchers, and product managers.
2. Translate complex AI and automation concepts into intuitive, user-friendly experiences that help customers resolve issues efficiently.
3. Drive innovation by applying UX design best practices throughout the product development lifecycle, from customer research to interface design.
4. Engage confidently with executives and stakeholders, presenting work and integrating feedback.
5. Foster a creative, problem-solving culture and support team members in elevating customer experience standards.

A day in the life

The role involves fast-paced, collaborative work centered on customer needs. You will review documentation, lead discussions on customer insights and UX solutions, and collaborate with UX researchers, writers, producers, product managers, developers, and AI scientists. Our dog-friendly workplace adds a fun element to your day.

Benefits

Amazon offers comprehensive benefits including:

• Medical, Dental, and Vision coverage
• Maternity and Parental leave options
• Paid Time Off (PTO)
• 401(k) plan

Benefits vary based on location, hours, employment status, and other factors. We welcome applicants from diverse backgrounds and experiences who are passionate about making a global impact.

About the team

Our supportive team encourages growth, learning, and open communication, with a culture that values humor and relationship building.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

• Experience applying scrum to UX design processes
• Experience designing complex workflows

For workplace accommodations during hiring, visit this link. If your region isn't listed, contact your Recruiting Partner.

Posted: Various dates in 2025, latest updates within hours or days.

Amazon is an equal opportunity employer and values diversity and inclusion in the workplace.