Sr. Underwriting Governance & Compliance Specialist - 189 - IW-189

DGA Careers

Edmonton

On-site

CAD 100,000 - 110,000

Full time

14 days+

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Job summary

DGA Careers is partnering with a leading Canadian property and casualty insurer to recruit a Sr. Underwriting Governance & Compliance Specialist for its Edmonton team.

The role blends complaint resolution, underwriting governance, internal audits, and regulatory oversight to strengthen processes and customer outcomes. The successful candidate will leverage a decade of insurance experience, apply policy interpretation, ensure compliance with regulations, and drive training and process

Qualifications

Minimum 10 years of insurance industry experience.
Strong knowledge of property and casualty insurance, including claims, coverage, underwriting risks, and risk management.
Ability to read and interpret policy wording and claims files accurately.
Experience evaluating documents, processes, and policies to identify gaps, inconsistencies, and risks.
Ability to interpret regulations, guidelines, and legislation and apply them practically.
Strong analytical, investigative, and problem-solving skills.
Excellent written and verbal communication, including conveying complex decisions with tact.
Professional, service-oriented approach with empathy and sound judgment.
Ability to work independently while collaborating with colleagues and stakeholders.
Strong organizational skills to manage multiple priorities and deadlines.

Responsibilities

Assess complaints from customers, regulators, and other parties in a timely, objective, and resolution-focused manner.
Investigate complaints and prepare clear, well-supported final position letters.
Analyze complaint trends and present recommendations for process or policy improvements to management.
Build and maintain internal audit checklists, templates, and processes for consistency.
Participate in audits of underwriting files to ensure compliance with standards and guidelines.
Communicate audit observations, recommendations, and opportunities for improvement.
Analyze underwriting trends and prepare reports for management.
Identify training needs through audit and compliance activities and support training development.
Monitor stakeholder concerns and contribute to policy and training discussions.
Interpret applicable regulations and ensure organizational practices remain compliant.
Maintain centralized governance records for broker programs, audit status, and oversight requirements.
Support internal audit readiness and regulatory preparedness.
Perform other related responsibilities as required.

Skills

10+ years experience

P&C knowledge

Policy interpretation

Regulatory interpretation

Analytical skills

Written and verbal communication

Independent with collaboration

Organizational skills

Relationship building

Microsoft Word

Microsoft Excel

Education

CIP

CIP Partial Completion

Tools

Guidewire

Internal audit processes

Job description

Sr. Underwriting Governance & Compliance Specialist - 189 - IW-189

Date of modification: August 12, 2026

Job number: IW-189

Detail

Job title: Sr. Underwriting Governance & Compliance Specialist - 189

Location: Edmonton

Description

The Opportunity

Our client, an established property and casualty insurance organization, is seeking an experienced Sr.Underwriting Governance & Compliance Specialist to join its Corporate Underwriting team in Edmonton.

Reporting to the Director of Underwriting and Product Development, this role combines complaint resolution, underwriting governance, internal audit, compliance, and regulatory oversight. You will conduct objective post-decision complaint reviews, prepare final position responses, support underwriting audits, and identify trends that can lead to stronger processes, training, and customer outcomes.

This is an excellent opportunity for a seasoned insurance professional who brings strong P&C coverage knowledge, sound judgement, and the ability to interpret policy wording, underwriting practices, and regulatory requirements.

What You’ll Do

Assess complaints from customers, stakeholders, regulators, and other parties in a timely, objective, and resolution-focused manner.
Investigate complaints and prepare clear, well-supported final position letters.
Analyze complaint trends and present recommendations for process, policy, or service improvements to management.
Build and maintain internal audit checklists, templates, and processes to promote consistency across the organization.
Participate in audits of underwriting files to ensure compliance with corporate standards, policies, processes, and underwriting guidelines.
Communicate audit observations, recommendations, best practices, and opportunities for process improvement.
Analyze underwriting trends and prepare reports and findings for management.
Identify training needs through audit and compliance activities and support the development and delivery of training plans.
Monitor emerging community and stakeholder concerns, identify recurring themes, and contribute to discussions around policy and training improvements.
Interpret applicable regulations, guidelines, and legislation and help ensure organizational practices remain compliant.
Maintain centralized governance records for broker programs, audit status, review frequency, and Corporate Underwriting oversight requirements.
Support internal audit readiness, regulatory preparedness, and reinsurance audit requirements.
Perform other related responsibilities as required.

What You’ll Bring

A minimum of 10 years of insurance industry experience.
Strong knowledge of property and casualty insurance, including claims, coverage, underwriting risks, and risk management.
Demonstrated ability to read and accurately interpret policy wording and claims files.
Experience evaluating documents, processes, and policies to identify gaps, inconsistencies, and areas of risk.
Ability to interpret regulations, guidelines, and legislation and apply them in a practical business environment.
Strong analytical, investigative, and problem-solving skills.
Excellent written and verbal communication skills, including the ability to communicate complex or sensitive decisions with tact and diplomacy.
A professional, service-oriented approach supported by empathy, objectivity, and sound judgement.
Ability to work independently while collaborating effectively with colleagues and stakeholders.
Strong organizational skills and the ability to manage multiple priorities and deadlines.
Strong relationship-building skills.
Proficiency with Microsoft Word and Excel.
An innovative, forward-thinking mindset.
Guidewire experience is an asset.
Experience with internal audit processes is an asset.

What You’ll Experience

This organization offers a stable career within an essential industry, along with a strong focus on employee well-being, professional growth, and recognition. Benefits include:

Competitive base salary with annual bonus eligibility.
A healthy work-life balance
Matching contributions to a Registered Pension Plan.
Personal insurance reimbursement.
Social events throughout the year.
An annual employee appreciation event celebrating team achievements.
Opportunities for professional development and career advancement.

About the Organization

Our client is a well-established Canadian property and casualty insurer serving customers across Western and Northern Canada through an extensive broker network. The organization provides home, automobile, and commercial insurance products and has built a reputation for responsive service, strong relationships, and creative insurance solutions.

With more than four decades in the industry and a team of several hundred employees, the organization offers the stability of an established insurer while maintaining a collaborative, people-focused corporate culture.

If you are an experienced insurance professional who enjoys combining technical underwriting knowledge with investigation, compliance, governance, and continuous improvement, this could be an excellent next step in your career.

About Us:

DGA Careershas been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careersis well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

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