Sr. Underwriting Governance & Compliance Specialist - 189

DGA Careers; Edmonton; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive base salary with annual-b;

Healthy work-life balance

Matching contributions to a Registered

Personal insurance reimbursement

Social events

Annual employee appreciation event

Professional development and career

Edmonton offices

Job summary

DGA Careers is seeking an experienced Sr. Underwriting Governance & Compliance Specialist for our client, a leading property and casualty insurer in Edmonton.

Reporting to the Director of Underwriting and Product Development, you will blend complaint resolution, underwriting governance, internal audit, compliance, and regulatory oversight. You will conduct post-decision complaint reviews, prepare final position responses, support underwriting audits, and identify trends to improve processes and

Qualifications

• 10+ years of insurance industry experience.
• Strong knowledge of P&C insurance, including claims, coverage and underwriting risks.
• Ability to interpret policy wording and regulatory requirements.
• Experience evaluating documents to identify gaps, inconsistencies, and risk.
• Ability to work independently while collaborating with stakeholders.

Responsibilities

• Assess complaints from customers, regulators, and other parties in a timely, objective manner.
• Investigate complaints and draft clear final position letters.
• Analyze complaint trends and recommend process improvements.
• Maintain internal audit checklists, templates, and processes.
• Participate in audits of underwriting files for compliance with standards.
• Communicate audit observations and recommendations for improvements.
• Analyze underwriting trends and prepare reports for management.
• Identify training needs from audit and compliance activities.

Skills

Underwriting governance

Compliance

Complaint handling

Internal audit

Regulatory oversight

Analytical skills

Communication

Independent worker

Policy interpretation

Tools

Microsoft Word

Excel

Guidewire

Job description

Our client, an established property and casualty insurance organization, is seeking an experienced Sr.Underwriting Governance & Compliance Specialist to join its Corporate Underwriting team in Edmonton.

Reporting to the Director of Underwriting and Product Development, this role combines complaint resolution, underwriting governance, internal audit, compliance, and regulatory oversight. You will conduct objective post-decision complaint reviews, prepare final position responses, support underwriting audits, and identify trends that can lead to stronger processes, training, and customer outcomes.

This is an excellent opportunity for a seasoned insurance professional who brings strong P&C coverage knowledge, sound judgement, and the ability to interpret policy wording, underwriting practices, and regulatory requirements.

What You’ll Do

• Assess complaints from customers, stakeholders, regulators, and other parties in a timely, objective, and resolution-focused manner.


• Investigate complaints and prepare clear, well-supported final position letters.


• Analyze complaint trends and present recommendations for process, policy, or service improvements to management.


• Build and maintain internal audit checklists, templates, and processes to promote consistency across the organization.


• Participate in audits of underwriting files to ensure compliance with corporate standards, policies, processes, and underwriting guidelines.


• Communicate audit observations, recommendations, best practices, and opportunities for process improvement.


• Analyze underwriting trends and prepare reports and findings for management.


• Identify training needs through audit and compliance activities and support the development and delivery of training plans.


• Monitor emerging community and stakeholder concerns, identify recurring themes, and contribute to discussions around policy and training improvements.


• Interpret applicable regulations, guidelines, and legislation and help ensure organizational practices remain compliant.


• Maintain centralized governance records for broker programs, audit status, review frequency, and Corporate Underwriting oversight requirements.


• Support internal audit readiness, regulatory preparedness, and reinsurance audit requirements.


• Perform other related responsibilities as required.

What You’ll Bring

• A minimum of 10 years of insurance industry experience.


• Strong knowledge of property and casualty insurance, including claims, coverage, underwriting risks, and risk management.


• Demonstrated ability to read and accurately interpret policy wording and claims files.


• Experience evaluating documents, processes, and policies to identify gaps, inconsistencies, and areas of risk.


• Ability to interpret regulations, guidelines, and legislation and apply them in a practical business environment.


• Strong analytical, investigative, and problem-solving skills.


• Excellent written and verbal communication skills, including the ability to communicate complex or sensitive decisions with tact and diplomacy.


• A professional, service-oriented approach supported by empathy, objectivity, and sound judgement.


• Ability to work independently while collaborating effectively with colleagues and stakeholders.


• Strong organizational skills and the ability to manage multiple priorities and deadlines.


• Strong relationship-building skills.


• Proficiency with Microsoft Word and Excel.


• An innovative, forward-thinking mindset.


• Guidewire experience is an asset.


• Experience with internal audit processes is an asset.

What You’ll Experience

This organization offers a stable career within an essential industry, along with a strong focus on employee well-being, professional growth, and recognition. Benefits include:

• Competitive base salary with annual bonus eligibility.


• A healthy work-life balance


• Matching contributions to a Registered Pension Plan.


• Personal insurance reimbursement.


• Social events throughout the year.


• An annual employee appreciation event celebrating team achievements.


• Opportunities for professional development and career advancement.

About the Organization

Our client is a well-established Canadian property and casualty insurer serving customers across Western and Northern Canada through an extensive broker network. The organization provides home, automobile, and commercial insurance products and has built a reputation for responsive service, strong relationships, and creative insurance solutions.

With more than four decades in the industry and a team of several hundred employees, the organization offers the stability of an established insurer while maintaining a collaborative, people-focused corporate culture.

If you are an experienced insurance professional who enjoys combining technical underwriting knowledge with investigation, compliance, governance, and continuous improvement, this could be an excellent next step in your career.

About Us:

DGA Careershas been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careersis well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.