Sr. Tech Consultant (ServiceNow)

Nityo Infotech; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

Nityo Infotech is seeking a ServiceNow Developer to design, build, and deploy custom ServiceNow applications and workflows from ITIL-aligned best practices. You will automate processes using Flow Designer, Workflows, and Business Rules while expanding catalog items and approvals.

6+ years of hands-on ServiceNow experience, including ITSM, ITOM, and integration work, with CSA and CAD certifications preferred.

Qualifications

• 5+ years of hands-on ServiceNow development experience across multiple product suites.
• Active CSA (Certified System Administrator) certification — valid and current.
• Active CAD (Certified Application Developer) certification — valid and current.
• Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.
• Proven experience designing and implementing REST/SOAP integrations.
• Familiarity with Agile / Scrum delivery methodologies.
• IRM / GRC Implementer or Specialist certification (adds significant advantage to candidacy).
• Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management.
• Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR.
• Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules.

Responsibilities

• Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices.
• Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes.
• Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains.
• Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
• Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs.
• 5+ years of hands‑on ServiceNow development experience across multiple product suites.
• Active CSA (Certified System Administrator) certification — valid and current.
• Active CAD (Certified Application Developer) certification — valid and current.
• Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.
• Proven experience designing and implementing REST/SOAP integrations.
• Solid understanding of the ServiceNow data model, ACLs, and security architecture.
• Proficiency with update sets, delegated development, application scopes, and Git source control.
• Familiarity with Agile / Scrum delivery methodologies.
• IRM / GRC Implementer or Specialist certification (adds significant advantage to candidacy).
• Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management.
• Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR.
• Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules.

Skills

ITSM

IRM

Tools

ServiceNow

Job description

Client round will be F2F--Front Street West, Toronto

What are the top skills required for this role?

• ITSM
• IRM

Job Description/ Responsibilities

• Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices.
• Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes.
• Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains.
• Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
• Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs.
• 5+ years of hands‑on ServiceNow development experience across multiple product suites.
• Active CSA (Certified System Administrator) certification — valid and current.
• Active CAD (Certified Application Developer) certification — valid and current.
• Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.
• Proven experience designing and implementing REST/SOAP integrations.
• Solid understanding of the ServiceNow data model, ACLs, and security architecture.
• Proficiency with update sets, delegated development, application scopes, and Git source control.
• Familiarity with Agile / Scrum delivery methodologies.
• IRM / GRC Implementer or Specialist certification (adds significant advantage to candidacy).
• Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management.
• Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR.
• Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules.