Sr. Service Engineer

Supra ITS; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global IT service provider is seeking a Senior Service Engineer for a hands-on role in Montreal or remote from Ontario. Responsibilities include responding to user support requests, monitoring system alerts, and performing server maintenance. Candidates should possess strong technical skills in Windows Server and Azure. This position offers remote work flexibility and requires 7-10 years of experience in technical support.

Qualifications

• 7–10 years of technical support experience.
• Experience in a Customer Service role in IT.
• Ability to obtain a federal reliability security clearance.

Responsibilities

• Respond to and resolve technical support requests from end users.
• Monitor system alerts and address issues proactively.
• Perform routine operational tasks on servers.

Skills

Customer first attitude

Verbal communication skills

Collaborative approach

Strong technical skills in Windows Server

Troubleshooting skills

Networking fundamentals

Proficiency with Windows and macOS

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

Microsoft 365 (O365)

Azure

Active Directory / Entra ID

Hyper-V

VMware

Job description

Overview

Senior Service Engineer opportunity located in Montreal or remote from Ontario at Supra ITS Canada. This is a senior-level, hands-on role within the Global Service Desk team with a focus on delivering exceptional IT services and customer experiences.

Responsibilities

• Respond to and resolve technical support requests from end users via service calls
• Monitor system alerts and notification tools to proactively identify and address issues
• Triage incoming support tickets and route them to the appropriate teams or escalation paths
• Perform routine operational tasks and maintenance on servers to ensure system stability
• Assist with basic hardware repairs and troubleshooting for printers, desktops, and laptops

Requirements

• Must have a "+customer first" attitude and exemplary verbal communication skills
• Ability to document processes and communicate effectively in written form
• Team player with proactive, collaborative approach
• Relevant education required
• Past experience in a Customer Service role in IT
• Valid driver’s license and ability to travel within the local region
• Availability to work Monday to Friday during standard office hours
• Ability to obtain a federal reliability security clearance
• Strong technical skills in Windows Server infrastructure (on-premises and cloud), Microsoft 365 (O365) and Azure, Active Directory / Entra ID, Group Policy, Intune, and related Microsoft cloud identity services
• Knowledge of networking fundamentals (DNS, DHCP, VPN, firewalls) and backup / disaster recovery concepts
• Experience with virtualization (Hyper-V, VMware) and hybrid integrations
• Strong troubleshooting skills and the ability to document and mentor

Education & Experience

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field
• 7–10 years of technical support experience
• Proficiency with Windows, macOS, and common business applications
• Willingness to travel within the local region as needed
• Ability to work remotely and on-call as required

About Supra ITS

Founded in 1999, Supra ITS is a globally trusted IT partner delivering Managed IT, Cybersecurity, Digital Transformation, Application Services, and BPO. Headquartered in Mississauga, Supra ITS employs 650+ people worldwide and operates NOCs in Canada and India for 24 / 7 IT support. Supra ITS provides server and network management, private cloud, disaster recovery, service desk support, and security services with a security-first, SLA-driven approach.

Canon Canada’s strategic investment strengthens Supra ITS by integrating Canon technologies with Supra’s IT services, fostering innovation and digital transformation. For more information, visit www.supraits.com.

Location & Work Arrangement

This is mostly a remote role at the locations stated. If located in the GTA region, candidates should comply with the corporate return-to-office policy. Exceptions can be discussed for candidates from outside the GTA region.