Sr Service Designer

Mindlance; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Sr Service Designer to lead user research and service design initiatives. In this role, you will conduct assessments, develop stakeholder engagement plans, and document user journeys to propose innovative solutions. Your expertise in UX design and service design tools will be crucial in facilitating workshops and aligning strategies with program goals. This position offers a collaborative environment where your data-driven insights will shape the future of service design. Join a forward-thinking company committed to inclusive practices and make a significant impact in the field.

Qualifications

• 5-10 years of experience in UX design with a focus on service design.
• Proven ability to lead and facilitate service blueprinting activities.

Responsibilities

• Conduct user research and develop user journey maps.
• Define problems and establish goals for the strategy’s Discovery Phase.

Skills

UX Design

Service Design

Value Stream Mapping

Data Analysis

User-Centered Design

Facilitation

Job description

Job Title: Sr Service Designer
Location: Toronto, ON
Duration: 10 + Months

Day-to-Day:

• Conducting a preliminary assessment and research to establish a stakeholder map.
• Conducting outreach to establish stakeholder relations and develop an engagement plan.
• Defining the problem and establishing goals for the strategy’s Discovery Phase.
• Developing and executing user research plans and workshops during the Discovery Phase.
• Understanding and documenting the user journeys, data and pain points in a service blueprint and propose future state options.
• Collecting and mapping user stories to support a future state solution.
• Developing recommendations for pilot projects.
• Contributing to the After-Discovery Digital First Assessment (DFA) submission.

Must Haves (and how they are used):

• 5-10 years of experience with background in UX design with a strong focus on service design.
• Service Design tools and tactics (critical), specifically have the proven ability to plan, lead and facilitate Value Stream Mapping (VSM) and service blueprinting activities
• Facilitation and influence – capable of liaising effectively across different groups with competing priorities
• In-person collaborator – should be able to get into the office/meet stakeholders for in-person workshops, research and interviews where necessary.
• Data-driven – ability to get and use data to justify design decisions
• User-centered design champion, agile mindset, aims for strategic alignment with program/program area, good oral and written communication, leadership/mentoring capabilities to help other teams buy-into/participate in service design

Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process