Senior User Experience Researcher

Intact; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading company is seeking a Senior User Experience Researcher to join their growing team. This role involves collaborating with multidisciplinary teams, conducting user research, and analyzing data to inform design strategies. The ideal candidate will have extensive experience in user research methodologies, excellent communication skills, and a proactive approach to work. The company offers a hybrid work model, performance-based rewards, and a commitment to diversity and inclusion.

Benefits

Performance-based financial rewards

Employee Share Purchase Plan with 50% match

Extensive benefits including virtual healthcare

Flexible work arrangements

Option to purchase extra days off

Annual wellness account

Learning and development programs

Inclusive networks and community engagement

Supportive leadership and colleagues

Qualifications

• Minimum of 5 years of experience in user research.
• Mastery of qualitative and quantitative research methods.

Responsibilities

• Collaborate with product, design, and data teams.
• Conduct user research to gather insights.
• Analyze qualitative and quantitative data.

Skills

Communication

Strategic Thinking

User Research

Team Spirit

Proactivity

Tools

Usertesting.com

Optimal Workshop

Qualtrics

Dovetail

Job description

Join to apply for the Senior User Experience Researcher role at Intact.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About The Role

Our growing team is looking for a Senior User Experience Researcher.

What You'll Do Here

1. Collaborate with multidisciplinary teams: Work closely with product, design, and data teams to identify information gaps, create and manage your roadmap, and ensure a user-oriented design and development process.
2. Conduct user research: Plan, design, and execute studies to gather insights into users' needs, behaviors, and motivations.
3. Analyze and synthesize data: Analyze qualitative and quantitative data to make strategic recommendations considering technological constraints.
4. Write reports and presentations: Clearly communicate research findings to influence decision-making and guide design strategies.
5. Stay informed: Keep up with the latest trends, best practices, and tools in user research and UX.
6. Mentor: Share knowledge and foster skills development among junior researchers.
7. Promote UX culture: Raise awareness of the importance of user research and operationalize research methods within the team.

What You Bring To The Table

• Minimum of 5 years of experience in user research.
• Mastery of qualitative and quantitative research methods.
• Experience managing suppliers (recruitment firms).
• Industry knowledge (asset).
• Proficiency with research tools such as Usertesting.com, Optimal Workshop, Qualtrics, Dovetail, etc. (asset).
• Mastery of statistical methods (asset).
• Rigor and excellence in work.
• Business performance orientation: tracking KPIs, analyzing market trends.
• Strategic thinking in UX and business.
• Excellent communication skills, capable of presenting to executives.
• Team spirit, openness to feedback.
• Proactive, autonomous, adaptable to ambiguity.
• Bilingualism required for candidates in Quebec.
• No Canadian work experience required but must be eligible to work in Canada.

What We Offer

Our hybrid work model offers flexibility between remote and in-person work. As a permanent team member, you can expect:

• Performance-based financial rewards
• Employee Share Purchase Plan with 50% match
• Extensive benefits including virtual healthcare
• Flexible work arrangements
• Option to purchase extra days off
• Annual wellness account
• Tools and resources for health and well-being
• Learning and development programs
• Inclusive networks and community engagement
• Supportive leadership and colleagues

We are committed to diversity and inclusion, encouraging applications from all backgrounds and providing accommodations as needed.