Service Designer

Creative Circle; Toronto; Remote; CAD 100,000 - 125,000; Full time

Job summary

An innovative corporate agency seeks a skilled Service Designer to enhance client experiences through strategic design. In this exciting role, you will develop service design strategies, conduct user research, and create detailed service blueprints and journey maps. Collaborating with cross-functional teams, you will ensure cohesive design solutions that resonate with stakeholders. This position offers the opportunity to make a significant impact in the financial services sector while working remotely. If you're passionate about user-centered design and eager to contribute to meaningful projects, this is the perfect fit for you.

Qualifications

• 6+ years of experience in Service Design or UX Research.
• Expertise in creating service blueprints and journey maps.

Responsibilities

• Develop and implement service design strategies aligned with client goals.
• Conduct user research and create service blueprints to inform design.

Skills

Service Design

UX Research

User Interviews

Creating Service Blueprints

Journey Mapping

Financial Services Experience

Job description

This range is provided by Creative Circle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$70.00/hr - CA$85.00/hr

Our corporate agency client is looking for a Service Designer to join their team. This will be a 6+ month contract, fulltime hours per week, remote.

Key Responsibilities:

1. Develop and implement service design strategies that align with client objectives and business goals.
2. Conduct user research, including interviews, surveys, and usability tests, to gather insights and inform design decisions.
3. Create detailed service blueprints and customer journey maps to identify pain points and opportunities for improvement.
4. Develop prototypes and service models to test and validate design concepts.
5. Work closely with cross-functional teams, including UX/UI designers, product managers, and developers, to ensure cohesive and effective service design solutions.
6. Present and communicate design concepts and strategies to stakeholders, gathering feedback and ensuring alignment with project goals.

Skills needed:

1. 6+ years of experience as a Service Designer or UX Researcher.
2. Expertise in creating detailed service blueprints, journey maps, and cohesive design solution documents.
3. Financial services, banking, insurance, or fintech experience is a must.
4. Expertise with UX research and interviewing.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Design and Strategy/Planning

Industries

Business Consulting and Services and Financial Services