Senior User Experience Researcher

RATA TRANSPORTATION LLC; Canada; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking startup as a User Experience Researcher, where your insights will shape the future of an innovative CRM platform. You'll lead diverse research initiatives, transforming customer feedback into actionable strategies that enhance product development. This role offers the unique opportunity to collaborate closely with product management and design teams, fostering a culture of user-centric design. With a fully remote work environment and a commitment to employee growth and well-being, this position promises to be both impactful and rewarding. Embrace the chance to make a significant difference in a dynamic and customer-obsessed organization.

Benefits

Mandatory PTO in the first week

1 Friday off per month

Company-wide paid shutdown between Christmas and New Year

Flexible time off

80% employer paid benefits

Generous parental leave policy

Biannual retreats

Home office setup stipend

Internet and phone allowance

Weekly Friday paydays

Qualifications

• 3+ years of experience in user research, ideally in B2B SaaS.
• Expertise in qualitative research and rigorous methodology.
• Strong communication skills to articulate actionable insights.

Responsibilities

• Conduct qualitative and quantitative research to understand customer needs.
• Develop user personas, journeys, and service blueprints.
• Collaborate with product, design, and engineering teams.

Skills

Qualitative Research

Quantitative Research

Research Communication

Customer Relationship Building

Process Improvement

Education

Bachelor's Degree in a related field

Tools

Figma

Dovetail

Great Question

Amplitude

Metabase

MySQL

Job description

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.

As our first dedicated User Experience Researcher, you are a multi-method research leader with qualitative and quantitative expertise. From open-ended generative fieldwork to rigorous and detailed design research, from marketing and brand insights to the voice of the customer, your priority is turning diverse insights into action that improve Roofr’s products.

You will join a Product organization that’s home to both Product Management and Product Design. You work hand-in-hand with other product, design, and engineering leaders to shape the UX of our CRM platform. You build strong relationships and at the same time promote a culture of user and research-driven development. With a bias to action, you work on both short-term and long-term projects, in each case ensuring that research insights are communicated continuously and effectively every time.

Reporting to the Senior Director of Product Design, you will own the design and implementation of user research initiatives, working to answer the research questions that you have prioritized in collaboration with Product leadership. You will partner with Group and Principal Product Managers to build the systems and processes needed for our User Research practice to flourish at Roofr over the next several years.

This is a fully remote position, with occasional travel necessary for research and team events.

What you get to do:

• Conduct a variety of qualitative research to precisely understand our customers’ roofing businesses, as well as their challenges, needs, and desires
• Lead quantitative research by leveraging data from tools like Amplitude and Metabase
• Combine quantitative and qualitative signals to generate new insights that reveal potential areas for further research
• Identify, prioritize, and find answers to key research questions in collaboration with product, design, and engineering
• Develop a roadmap that includes both generative and evaluative research, in collaboration with both Roofr executives and multiple product teams.
• Drive the development of personas, user journeys, mental maps, service blueprints and other forms of foundational insight
• Contribute to the design team’s culture through design jams, critiques, retrospectives and cross-squad initiatives–helping us all grow as designers
• Advocate for our users. We are customer-obsessed and every decision is made with our customers in mind

What you bring to the role:

• 3+ years of experience as a user researcher, ideally in B2B SaaS
• You are particularly well-versed in qualitative research, but you embody rigorous methodology across the spectrum of research methods
• You are familiar with building out scalable systems to build customer relationships and gather feedback over time
• You’re an expert research communicator, able to articulate actionable insights and adapt them to your audience
• You are familiar with Figma and research platforms such as Dovetail or Great Question
• You can confidently collaborate with senior executives, and demonstrate the ability to build strong, trusting relationships with every colleague.
• You continually seek opportunities to improve processes, tools and techniques

Bonus Points:

• Experience doing research for CRM or related software
• A background with data science and/or ability to work with MySQL
• History of running research tracks in fast-paced startup environments
• Experience intersecting with product management and product design teams
• You’re not afraid to take risks and lead by vocalizing support for innovative research approaches that may not always be immediately obvious to stakeholders

What we offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
• 1 Friday off per month (we call those our laundry days!)
• Company wide paid shutdown for the week between Christmas and New Years
• Flexible time off
• 80% employer paid benefits
• Generous Parental Leave policy
• We host 2 retreats per year and great team building activities
• Ample learning and development opportunities to continue growing your career
• Home office setup stipend
• Internet and phone allowance
• Remote first culture
• Weekly Friday paydays!

At Roofr, we celebrate individuality and uniqueness. Roofr is proud to be an equal opportunity employer. We are committed to building an organization that empowers inclusion and diversity. We encourage candidates and employees to be true to themselves and express all aspects of their identities. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site (https://boards.greenhouse.io/roofr ). Please be cautious of job offers that come from non-company email addresses (@roofr.com), instant messaging platforms, or unsolicited calls.

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