GOAPRDJP00000518 - Service Designer - Senior - Remote

S M Software Solutions Inc; Canada; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Senior Service Designer, where your expertise in human-centered design will help shape data products that enhance decision-making across the Government of Alberta. This role offers the chance to work remotely while collaborating with cross-functional teams to deliver innovative solutions that improve data access and governance. You will lead the design process, from ideation to prototyping, ensuring that services are user-friendly and aligned with business needs. If you are passionate about transforming data into valuable assets and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in service design and data product delivery.
• Strong analytical skills and ability to work with stakeholders.

Responsibilities

• Conduct requirements gathering and process mapping for data services.
• Design and prototype data products while ensuring user needs are met.

Skills

Human-Centered Design

Requirements Gathering

Process Mapping

Prototyping

Data Governance

Data Analysis

Education

Bachelor's Degree in Design or IT

Relevant Certifications

Tools

Prototyping Tools

Data Analytics Software

Job description

GOAPRDJP00000518 - Service Designer - Senior - Remote

5 days ago Be among the first 25 applicants

The role is going to Service Designer - Senior with the Government of Alberta in Edmonton, AB.

If you have the required experience and are available for new opportunities, please send the following documents at [e-mail] by Monday, February 10, 2025 at 4:00 PM EST.

Without mandatory documents, we cannot submit a candidate.

• Updated Resume in word format (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)
• Visa Status (Mandatory)
• LinkedIn ID (Mandatory)

Job Title: GOAPRDJP00000518 - Service Designer - Senior

Client: Government of Alberta

Work Location: 7000 - 113 ST, Edmonton, Alberta, CAN, T6H 5T6, Remote

Estimated Start Date: 04/03/2025

Estimated End Date: 08/09/2025

#Business Days: 131.00

Estimated Hours per Day: 7.25

Maximum Duration of Extension: 12 Months

Note: Resource will work remotely, though must be available for onsite meetings when required. Onsite meetings include but are not limited to strategic, architectural, and technical discussions, meeting with team members, senior managers, directors, executive directors, and business clients. Frequency of meeting could be up to 3-4 monthly.

Description

Project Name: Data Product Delivery

Scope:

• The Data, Information and Privacy Services Division uses a one-government approach to information and privacy governance, decision-making, and service delivery across the Government of Alberta (GoA) balanced with individual client needs. This facilitates enhanced data access, collaboration, reduction in data duplication, and innovation to ensure effective and efficient services across the government to provide better services to Albertans.
• Reporting to the Manager, Data Product Delivery, Service Designer is responsible for supporting a data centre of excellence that delivers services to enable data access, analytics and economy to support data-informed decision making. This role works with other individuals within the Data Centre of Excellence and across the organization to effectively deliver data products as the organization's data assets. The role focuses on delivering data products with agility, focus on business outcomes, innovation, and transformation to ensure data is treated as a corporate asset. This role supports the Data Product Delivery team in defining the scope, roadmap, designing the product, prototyping of data products and product opportunities for the GoA and its external partners (as needed).
• The efforts of this role improve access to and informed use of GoA data assets both within and outside of government in support of policy analysis, program planning, and decision-making. This role requires the ability to think and work critically across the organization, as well as diving deeper on both data and information topics related to data access, data governance, and the data economy. Doing this work requires the role to work closely with other Analysts and Managers (and above) across the department to design, provide advice, and prepare recommendations for data product delivery.

The service designer supports the leadership and direction responsible for:

• Data Product Services;
• Data Analytics Services;
• Data Architecture services.

Duties:

• The Service Designer(s) will be responsible for activities such as review, discovery, requirements gathering, process mapping, service design, technical documentation, prototyping, evaluation, and gap analysis for program review and data product delivery.
• Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as data product designs and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:
• Integration of human-centered design methods into program review and data product delivery.
• Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
• Analysis of internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture etc.) and identification of gaps, current processes, opportunities, and solutions.
• Based on business stakeholders and GoA policies, goals, priorities, and opportunities, a plan for and delivery of:
• User and behavioral field research;
• Co-design workshops;
• Prototype design and testing;
• Concept testing;
• Journey map and service blueprint development;
• Process mapping;
• Service prototyping;
• User story mapping and creation;
• Usability testing;
• Service performance measurement, analysis, and reporting;
• Strategy and roadmap documents or diagrams.
• A depiction of the overall end-to-end data/analytics product service journey, end to end process mapping, current and future state mapping, and specific needs, opportunities, solutions, and metrics.
• A plan for the integration of specific design, product features and development work into the overall data service experience and measurement of results.
• Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
• A plan for the integration of new data architectural solutions into existing data service operations by examining areas such as the impacts of the migration of data service delivery, data management innovation, change management, and data governance.

We make sure to screen every resume we receive in response to the positions shared, but we can't reply to every applicant due to the heavy load. However, only shortlisted candidates with the required skills will be contacted.

Email is the best way to reach us.

You have received this message either as a result of contacting our company to express interest in employment or as a result of posting your resume in a location that can be accessed by recruiters or HR specialists, which suggests an interest in being contacted about employment opportunities.

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Seniority level: Mid-Senior level

Employment type: Contract

Job function: Design, Art/Creative, and Information Technology

Industries: Internet Publishing