Sr. Operations Administrator-2

FedEx Group; Mirabel; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage clerical and administrative tasks in a dynamic hub environment. This role involves optimizing delivery times by addressing customer inquiries and handling package issues promptly. The ideal candidate will possess strong customer service abilities, excellent organizational skills, and proficiency in Microsoft Office. Join a company that values diversity and inclusivity, and make a meaningful impact in a fast-paced, supportive workplace. If you thrive in a collaborative setting and are ready to take on new challenges, this opportunity is perfect for you.

Qualifications

• 4 years of customer service or clerical experience required.
• Bilingual in French and English is necessary for Quebec residents.

Responsibilities

• Perform clerical and administrative functions for hub and station operations.
• Serve as the first line of contact for customer issues.

Skills

Customer Service Skills

Time Management

Organizational Skills

Multi-tasking Skills

Typing

Data Entry

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based Applications

Job description

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

1. High School Diploma or GED required.
2. Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
3. General business skills such as typing; data entry and review; and use of phone, copier, and fax.
4. Software skills, including use of Microsoft Office software and web-based applications.
5. Customer service skills necessary to effectively and professionally respond to requests.
6. Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Preferred Qualifications: Shift: Monday-Friday 16h00 pm to 00h30 am.

Pay Transparency:

Pay:

Additional Details: Job Posted Date: 4/10/2025 Job Unposted Date: 4/18/2025.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered.

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.