Sr. Investigation Lead

Lakeridge Health Corporation; Whitby; Hybrid; CAD 65,000 - 89,000; Full time

Job summary

Lakeridge Health seeks a Sr. Investigation Lead in Whitby, Ontario to conduct impartial investigations into complex workplace complaints within the healthcare network.

Reporting to the Manager, Workplace Investigations, the role demands strong investigative, research, analytical and information-gathering skills. Standard hours are day shifts with a hybrid schedule; occasional outside hours and travel across Lakeridge Health sites may be required.

Qualifications

• Bachelor’s degree or equivalent in HR, Legal Studies, Business Administration, Human Rights, Criminology, social work, Labour Relations or related field.
• Minimum 5 years’ experience conducting complex workplace investigations, preferably in healthcare or public sector.
• Knowledge of Ontario Human Rights Code, AODA, and safety legislation; ability to apply trauma-informed and equity-informed approaches.

Responsibilities

• Conduct impartial investigations into complex workplace complaints with thorough, timely and fair processes.
• Develop and execute investigation plans aligned with legislation, collective agreements and policies.
• Interview complainants, respondents and witnesses using trauma-informed approaches to gather information.
• Analyze evidence, determine findings, and prepare detailed investigation reports and findings.
• Collaborate with legal counsel and represent the organization in legal proceedings when required.
• Ensure secure documentation of all investigative activities and support policy/guideline updates.

Skills

Investigative skills

Research skills

Analytical thinking

Communication skills

Discretion

Education

Bachelor's degree or equivalent in HR, Legal Studies, Business Admin, Human Rights, Criminology or related

Job description

Sr. Investigation Lead

Department: WORKPLACE INVESTIGATIONS

Program: People & Culture

Status: Regular Full Time

Shift Type: 8 Hour Shifts, Days - Hybrid Schedule (Subject to Change)

Location: Whitby, ON - Corporate Office

Wage Schedule: $47.380 - $64.610 per hour

File Number: 2600002593

Lakeridge Health is more than a hospital. It is a health network that includes five hospitals, a long-term care home, a community-based surgical centre, and more than 30 community sites across the Durham Region. Guided by our vision of One System. Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a place where the best people want to start, grow, and finish their careers in health care. We are focused on fostering an environment that’s inclusive, compassionate, innovative, and joyful. This is Lakeridge Health!

Position Summary

Reporting to the Manager, Workplace Investigations, the Sr. Investigation Lead is responsible for conducting impartial, thorough, and timely investigations into complex and sensitive workplace complaints within the organization. These may include, but are not limited to, allegations of workplace violence, workplace harassment, human rights violations and complex respectful workplace complaints under applicable legislation, collective agreements, and organizational policies. This role requires an exceptionally organized professional with strong investigative, research, analytical, and information-gathering skills.

The Sr. Investigation Lead plays a critical role in fostering and supporting a safe, respectful, equitable, and healthy workplace culture.

Standard hours are day shifts; however, flexibility is required. Occasional work outside of regular hours may be necessary to meet operational needs.

Key duties and responsibilities

• " Conduct comprehensive investigations into complex and sensitive workplace complaints involving both unionized and non-unionized team members ensuring investigations are timely, thorough, impartial, and procedural fair.
• " Develop and execute investigation plans aligned with relevant legislation, collective agreements, case law and organizational policies.
• " Conducts Interview with the complainants, respondents, and witnesses using trauma-informed and culturally sensitive approaches to obtain all relevant information and documentation.
• " Analyze evidence from multiple sources and utilize an objective credibility assessment to make factual findings and determine whether the established facts constitute a breach of applicable policies, procedures, or legislation.
• " Prepare detailed, objective, and comprehensive investigation reports.
• " Communicates the results of the investigation to the parties, including preparing and delivering formal findings letters.
• " Provide expert guidance and peer review for investigations conducted by other team members.
• " Collaborate with legal counsel and represent the organization in legal proceedings as required to testify and give evidence regarding investigations including grievance arbitration.
• " Ensure accurate, complete, and secure documentation of all investigative activities in the case management system in a timely manner.
• " Support the development and updating of standard Investigation documents, guidelines, checklists and templates.
• " Prepare for and participate in legal proceedings and grievance arbitrations.
• " Recommend policy, procedure, and program improvements based on systemic findings and emerging trends.
• " Support the delivery of training related to investigations, respectful workplace practices, and related organizational policies.
• " Identify trends, risks, and systemic issues arising from investigation to support organizational improvement.
• " Performs other Workplace Investigations duties as assigned.

Qualifications

• " Bachelor's degree in Human Resources, Legal Studies, Business Administration, Human Rights, Criminology, social work, Labor Relations or a related discipline (or an equivalent combination of education and experience).
• " Specialized training or certification in Workplace Investigations, trauma-informed practices, and/or equity-informed approaches is preferred.
• " Minimum of 5 years' experience conducting complex workplace investigations, preferably in a unionized or public-sector environment and ideally within a healthcare setting.
• " Demonstrated ability to apply trauma-informed, culturally competent, and equity-informed lenses to investigations.
• " LLB/JD and/or CHRL/CHRP designation is an asset.
• " In-depth knowledge of collective agreements, relevant legislation, and case law, including but not limited to Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, Occupational Health and Safety Act, Employment Standards Act, Workplace Safety and Insurance Act, Freedom of Information and Protection of Privacy Act.
• " Strong communication, active listening, and interpersonal skills to support engagement with individuals in sensitive situations.
• " Excellent organizational skills, with high attention to detail and the ability to manage multiple files simultaneously.
• " Strong investigative, research, and information-gathering skills.
• " High degree of professionalism, integrity, and discretion when handling confidential and complex matters.
• " Ability to handle sensitive and confidential information with tact and sound judgment.
• " Demonstrated commitment to Lakeridge Health core values: Inclusion, Compassion, Innovation, Teamwork, and Joy.
• " Willingness to travel across Lakeridge Health sites as required.

At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all backgrounds.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodation at any point during the application and hiring process, please contact [e-mail] .

Unless specifically stated, all job postings at Lakeridge Health are to fill existing vacancies within our organization. Lakeridge Health may use artificial intelligence (AI) tools as part of the recruitment and screening process. A member of our Talent Acquisition team is actively engaged in the Recruitment and Selection process to ensure a fair and thorough assessment of applicants.

Lakeridge Health thanks all those who apply, however, only candidates considered for an interview will be contacted.

CONDITIONS OF EMPLOYMENT

The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Lakeridge Health is committed to providing a safe and healthy work environment for all team members and patients. New Lakeridge Health team members will be required to complete a Pre-employment Health Assessment as a condition of employment.