Sr. Consultant, Operations & Oversight - Simplii Financial

CIBC US; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

CIBC, a leading Canadian financial institution, is seeking a Business Analyst – Operations and Oversight in Toronto. You will translate business problems into clear requirements, connect processes to system behavior, and support incident resolution and change delivery.

A hybrid work arrangement is offered, with 1–3 days on-site. You’ll gather requirements, analyze data, and collaborate with squads and stakeholders to improve operational effectiveness and the client experience.

Qualifications

• Experience in business analysis, business systems analysis, requirements gathering, process mapping, root cause analysis, and solution validation.
• Strong communication skills and ability to translate complex problems into clear requirements.
• Familiarity with Jira, Confluence, incident management, and agile delivery practices.

Responsibilities

• Apply domain knowledge to incidents, escalations, and change delivery within the Operations and Oversight Centre of Excellence.
• Gather, analyze, and document business requirements, process flows, and acceptance criteria for solutions.
• Collaborate with product owners, technology teams, and stakeholders to move work from investigation to implementation.
• Validate fixes address root causes and capture learnings in shared documentation.
• Identify recurring issues and opportunities to strengthen operational effectiveness and client experience.

Skills

Domain expertise

Business and systems analysis

Root cause investigation

Squad partnership

Validation knowledge sharing

Continuous improvement

Education

Bachelor's degree in business/finance/IT

Tools

Jira

Confluence

Incident management

Agile delivery

SQL

Reporting tools

Data analysis tools

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you'll be doing

Personal and Business Banking helps clients across Canada achieve their goals through advice, products, and services that make banking easier and more rewarding.

Within this team, Simplii Financial offers a no-fee banking experience through digital and telephone channels, supported by CIBC’s scale, technology, and security.

As a Business Analyst – Operations and Oversight, you'll bring deep domain expertise to complex incidents, escalations, and change initiatives within the Simplii Operations and Oversight Centre of Excellence.

You’ll translate business problems into clear requirements, process insights, and acceptance criteria that help delivery squads implement effective solutions.

You’ll connect business needs to system behaviour, data flows, and operational impacts, helping teams identify root causes and reduce recurrence.

You’ll also help turn individual expertise into shared knowledge so the team can resolve issues faster, strengthen operational effectiveness, and improve the client experience.

At Simplii we enable the work environment most optimal for you to thrive in your role.

You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on‑site, while other days will be remote.

How you'll succeed

• Domain expertise - Apply your knowledge of banking products, channels, operational processes, and supporting systems to support incident resolution, escalations, and change delivery.
• Business and systems analysis - Gather, analyze, and document business requirements, functional requirements, process flows, business rules, current-state and future-state assessments, and acceptance criteria to support solution design and implementation.
• Root cause investigation - Conduct structured analysis using operational knowledge, data, and system behaviour to identify root causes, define problems clearly, and recommend actionable next steps.
• Squad partnership - Partner with delivery squads, product owners, technology teams, and business stakeholders to clarify requirements, assess impacts, support decision‑making, and help move work from investigation through implementation.
• Validation and knowledge sharing - Confirm that fixes address the underlying issue, meet business intent, and work across impacted processes and systems, while capturing learnings, decisions, and solutions in shared documentation.
• Continuous improvement - Identify recurring issues, process gaps, control weaknesses, and improvement opportunities that strengthen operational effectiveness, reduce risk, and enhance the client experience.

Who you are

You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You can demonstrate experience in business analysis, business systems analysis, requirements gathering, process mapping, root cause analysis, acceptance criteria development, and solution validation. It’s an asset if you have experience with Jira, Confluence, incident management, agile delivery, SQL, reporting tools, or data analysis tools. You have a degree/diploma in business, finance, information technology, or a related field. Equivalent work experience in banking or financial services is also valued.

Values matter to you

You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI - TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location Toronto-161 Bay St., 4th

Employment Type Regular

Weekly Hours 37.5

Skills Agile Delivery, Analytical Thinking, Business Analysis, Confluence Administration, Data Analysis, Group Problem Solving, Incident Management, JIRA Tool, Process Engineering, Process Mapping, Process Strategy, Project Management, Reporting Tools, Researching, SQL Databases

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.