Sr Consultant, Claims

Aon; Calgary; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Claims Consultant to manage corporate clients' claims from start to finish. In this hybrid role, you will advocate for clients, negotiate resolutions, and build relationships within the industry. Your expertise will guide clients through complex claims processes, ensuring their interests are prioritized. This position offers the opportunity to work in a supportive environment that values continuous learning and inclusivity, making it an ideal place for professionals looking to grow their careers while maintaining a healthy work-life balance. Join a team that empowers you to be your best self.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working style solutions

Qualifications

• 7-10 years of experience in a commercial claims environment.
• Strong claims knowledge in Professional lines, Casualty, or Property Claims.

Responsibilities

• Consulting with clients on complex claims and guiding the claims process.
• Preparing reports on claims disputes for management review.

Skills

Commercial claims experience

Insurer or Broker experience

CIP/FCIP designation

AB General license

Professional lines knowledge

Casualty Claims knowledge

Property Claims knowledge

Conflict resolution skills

Analytical skills

Leadership abilities

Negotiation skills

Relationship management skills

Presentation skills

Organizational skills

Education

Completion of/working towards CIP/FCIP designation

AB General license

Job description

Senior Claims Consultant

Are you passionate about handling corporate clients’ claims from start to finish, advocating for their interests and interpreting insurance policies with precision? Ready to negotiate successful claim resolutions, build industry relationships, and play a pivotal role in achieving client satisfaction? If so, read on!

This is a hybrid role with the flexibility to work both virtually and from our Calgary office.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Consulting with clients on complex losses, providing guidance and assistance with emphasis on claims preparation, submission, and resolution;
• Analyzing claims and coverage issues while guiding the claims process;
• Researching legal decisions and judgments on insurance contracts and claims as required;
• Preparing reports on claims disputes for management review and guidance;
• Making recommendations to clients as appropriate for alternative dispute resolution;
• Taking the lead position with Account Managers and Brokers to resolve coverage disputes with insurers;
• Coordinating and attending claims settlement meetings with clients and insurers;
• Developing and coordinating a claims resolution team working with legal counsel or others as may be appropriate;
• Assisting in the development and maintenance of quality control standards;
• Providing general guidance and support to the Claims Management Team as required and approved by the Regional Claims Manager/Leader;
• Developing and maintaining working relationships with other claims professionals;
• Maintaining accurate time management records for billing purposes;
• Leading by example by demonstrating and sharing with all lines of business the importance of best practices;
• Performing other related duties as assigned.

How this opportunity is different

As a Senior Claims Consultant with our Calgary team, you are responsible for the process of reporting, documenting, and settlement of claims on behalf of major clients to an insurance company. This role is responsible for assisting with all aspects of the client service program in support of responsive and efficient client service delivery.

Skills and experience that will lead to success

• 7-10 years of experience working in a commercial claims environment
• Insurer or Broker experience
• Completion of/working towards CIP/FCIP designation
• AB General license (must obtain within 6 months of employment)
• Strong claims knowledge in one or all of these areas: Professional lines, Casualty Claims, or Property Claims
• Demonstrated conflict resolution skills
• Strong analytical skills
• Demonstrated leadership abilities an asset
• Strong negotiation and relationship management skills
• Ability to influence audience and act with diplomacy
• Strong presentation skills, highly organized and can effectively manage competing demands

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.