Sr Consultant, Claims

Aon Hewitt; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company in Calgary is seeking a Senior Claims Consultant to manage corporate clients' claims from start to finish. This hybrid role involves negotiating claim resolutions, building relationships, and ensuring client satisfaction. The ideal candidate will have extensive experience in commercial claims and strong analytical skills, contributing to effective service delivery and client advocacy.

Benefits

Comprehensive benefits

Flexible work options

Inclusive environment

Qualifications

• 7-10 years in a commercial claims environment.
• Experience with insurers or brokers.

Responsibilities

• Consulting with clients on complex losses and guiding claims preparation.
• Analyzing claims and coverage issues.
• Developing and managing a claims resolution team.

Skills

Negotiation

Conflict Resolution

Analytical Skills

Leadership

Relationship Management

Presentation Skills

Education

CIP/FCIP designation

AB General license

Job description

Senior Claims Consultant

Are you passionate about managing corporate clients’ claims from start to finish, advocating for their interests, and interpreting insurance policies with precision? Do you excel at negotiating successful claim resolutions, building industry relationships, and playing a pivotal role in client satisfaction? If so, continue reading!

This is a hybrid role offering flexibility to work both virtually and from our Calgary office.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we cannot sponsor or take over sponsorship of employment visas or work permits.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich lives worldwide.

We are united through trust as an inclusive team, passionate about helping colleagues and clients succeed.

What the day will look like

1. Consulting with clients on complex losses, guiding claims preparation, submission, and resolution;
2. Analyzing claims and coverage issues, guiding the claims process;
3. Researching legal decisions and judgments on insurance contracts and claims as needed;
4. Preparing reports on claims disputes for management review;
5. Recommending alternative dispute resolution options to clients;
6. Leading efforts with Account Managers and Brokers to resolve coverage disputes with insurers;
7. Coordinating and attending claims settlement meetings with clients and insurers;
8. Developing and managing a claims resolution team, working with legal counsel or others;
9. Assisting in developing and maintaining quality control standards;
10. Providing guidance and support to the Claims Management Team as directed by the Regional Claims Manager/Leader;
11. Building and maintaining relationships with claims professionals;
12. Maintaining accurate time records for billing;
13. Leading by example, emphasizing best practices across all business lines;
14. Performing other duties as assigned.

How this opportunity is different

As a Senior Claims Consultant in Calgary, you will be responsible for reporting, documenting, and settling claims for major clients, supporting responsive and efficient service delivery.

Skills and experience that will lead to success

1. 7-10 years in a commercial claims environment;
2. Experience with insurers or brokers;
3. Working towards CIP/FCIP designation;
4. AB General license (must obtain within 6 months);
5. Strong claims knowledge in professional lines, casualty, or property claims;
6. Conflict resolution skills;
7. Strong analytical skills;
8. Leadership abilities (asset);
9. Negotiation and relationship management skills;
10. Diplomatic influence;
11. Effective presentation skills, highly organized, capable of managing demands.

How we support our colleagues

We offer comprehensive benefits, an inclusive environment, and flexible work options to support your wellbeing and work/life balance. Our culture encourages continuous learning, growth, and connection. We value an inclusive workplace where everyone can be authentic, and we are proud to be an equal opportunity employer. We also provide reasonable accommodations for applicants with disabilities. For more information, contact [e-mail].

Note: We do not accept unsolicited resumes from search firms for this position.