Sr. Associate Workplace Specialist (AV)

McKesson; Mississauga; On-site; CAD 66,000 - 88,000; Full time

Job summary

McKesson is hiring to install, configure, and support audio-visual systems and collaboration platforms across enterprise environments in Canada. The role focuses on troubleshooting Teams Rooms, Webex Rooms, cameras, microphones, displays, and peripheral devices to ensure reliable meetings and secure configurations.

Qualified candidates will have 2+ years of AV support experience, familiarity with ServiceNow, and ability to resolve complex audio, video, and network issues.

Qualifications

• 2+ years of experience supporting enterprise AV tech or unified communications.
• Experience with AV installation, support, and troubleshooting.
• Experience with Microsoft Teams Rooms, Webex Rooms, or similar systems.
• Ability to diagnose audio, video, device, and network issues.
• Knowledge of ServiceNow or similar ITSM platforms.

Responsibilities

• Install, configure, and support audio-visual systems and collaboration platforms.
• Troubleshoot Teams Rooms, Webex Rooms, cameras, mics, displays, and peripherals.
• Diagnose and resolve audio, video, network connectivity, and device issues.
• Configure firmware, software, and device settings for reliability and security.
• Manage incidents, requests, and escalations through ServiceNow with SLAs.
• Perform preventive maintenance and health checks on AV and collaboration equipment.
• Collaborate with stakeholders and vendors on upgrades and enhancements.
• Document procedures, configurations, and knowledge articles.

Skills

Customer service

Communication

Problem-solving

Education

Associate degree or higher

Tools

Microsoft Teams Rooms

Webex Rooms

ServiceNow

Endpoint configuration

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

What You’ll Do

• Install, configure, and support audio-visual systems, conference room technologies, and collaboration platforms.
• Troubleshoot Microsoft Teams Rooms, Webex Rooms, cameras, microphones, displays, and peripheral devices.
• Diagnose and resolve audio, video, network connectivity, and device performance issues.
• Configure firmware, software, and device settings to maintain system reliability and security.
• Manage incidents, service requests, and escalations through ServiceNow while meeting established SLAs.
• Perform preventive maintenance and proactive health checks on AV and collaboration equipment.
• Partner with business stakeholders, vendors, and technical teams to implement technology upgrades and enhancements.
• Document technical procedures, support activities, system configurations, and knowledge articles.

Basic Requirements

• 2+ years of experience supporting enterprise AV technologies, collaboration platforms, or unified communications environments.
• Experience with AV installation, support, and troubleshooting.
• Experience supporting Microsoft Teams Rooms, Webex Rooms, or similar meeting room technologies.
• Ability to diagnose and resolve audio, video, device, and network-related issues.
• Experience with ServiceNow or comparable IT service management platforms.
• Knowledge of endpoint configuration, firmware updates, and device lifecycle management.
• Strong customer service, communication, and problem-solving skills.
• Associate degree, bachelor's degree, technical certification, or equivalent combination of education and experience.

Preferred Skills/Experience

• Experience supporting Zoom Rooms or other collaboration platforms.
• Knowledge of AV-over-IP, network infrastructure, and enterprise connectivity concepts.
• Experience with digital signage, room scheduling systems, and conference room automation technologies.
• Industry certifications such as CTS, CTS-I, Microsoft Teams Administrator, or related certifications.
• Experience supporting large-scale enterprise meeting room environments.
• Familiarity with ITIL service management practices.
• Experience working in regulated industries such as healthcare, pharmaceutical, or distribution environments.
• Exposure to monitoring, analytics, and reporting tools for collaboration technologies.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position $66,200 - $88,300

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.