sports facility manager

The RunRec; Waterloo; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in the recreational sector is seeking a dedicated individual to oversee facility operations and enhance customer experience. This role requires a proactive approach to identify client needs, recommend services, and manage a diverse team. You will be instrumental in developing operational budgets, conducting sales transactions, and ensuring safety protocols are followed. Join a dynamic environment where your organizational skills and client focus will contribute to a thriving recreational facility. If you thrive under pressure and are passionate about delivering exceptional service, this opportunity is perfect for you.

Benefits

Free parking available

Parking available

Qualifications

• 5+ years of experience in a fast-paced environment with a focus on client needs.
• Strong communication skills and ability to manage multiple tasks effectively.

Responsibilities

• Identify customer needs and recommend appropriate products or services.
• Plan and manage facility operations, including budget and staff training.
• Conduct sales transactions and maintain inventory effectively.

Skills

Client focus

Excellent oral communication

Excellent written communication

Organized

Reliability

Team player

Flexibility

Judgement

Positive attitude

Punctuality

Education

No degree, certificate or diploma

Tools

MS Word

Presentation software

Business management software

Electronic scheduler

Mac OS

Monitoring and tracking software

Reservation software

Spreadsheet

Internet

Adobe Suite

Job description

Overview

Languages: English

Education

• No degree, certificate or diploma

Experience

5 years or more

On site: Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Recreational facility/institution
• Sports

Responsibilities

Tasks

• Identify customers’ needs
• Recommend products or services to customers
• Assess client’s needs and resources to recommend the appropriate goods or services
• Develop reports and proposals to illustrate benefits from use of good or service
• Estimate costs of installing and maintaining equipment or service
• Conduct sales transactions through Internet-based electronic commerce
• Administer contracts for the provision of supplies and services
• Develop and implement schedules and procedures for safety inspections and preventive maintenance programs
• Hire and oversee training and supervision of staff
• Plan and manage the facility's operations budget
• Plan, organize and direct administrative services such as signage, cleaning, maintenance, parking, safety inspections, security and snow removal
• Train customers' staff in the operation and maintenance of equipment
• Troubleshoot problems related to equipment
• Organize and maintain inventory

Supervision

• Staff in various areas of responsibility

Experience and specialization

Computer and technology knowledge

• MS Word
• Presentation software
• Business management software
• Electronic scheduler
• Mac OS
• Monitoring and tracking software
• Reservation software
• Spreadsheet
• Internet
• Adobe Suite

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Physically demanding
• Attention to detail
• Hand-eye co-ordination
• Large workload
• Overtime required
• Repetitive tasks
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods

Own tools/equipment

• Cellular phone

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Dependability
• Flexibility
• Initiative
• Judgement
• Positive attitude
• Punctuality

Benefits

Other benefits

• Free parking available
• Parking available