Senior Facilities Coordinator

Sun Life Financial; Waterloo; On-site; CAD 54,000 - 91,000; Full time

Job summary

Join a leading company as a Senior Facilities Coordinator, where you will manage building operations and ensure exceptional service delivery. With opportunities to grow and develop, you will play a key role in creating a positive environment for clients and colleagues. This position offers a competitive salary range and emphasizes work-life balance and inclusion.

Benefits

Flexible Benefits

Networking Opportunities

Support for Employee Well-being

Qualifications

• 2-3 years of experience in facility, property, or building management desired.
• Excellent customer service and communication skills critical.
• Basic knowledge of accounting and building systems essential.

Responsibilities

• Manage and schedule vendors for service calls related to building maintenance.
• Address client inquiries and ensure quality issue resolution.
• Assist in energy management and compliance with Building Codes.

Skills

Customer Service

Communication

Time Management

Problem Solving

Organizational Skills

Knowledge of HVAC

Education

Diploma in Facilities Management or equivalent

Tools

Microsoft Office

AutoCAD

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Senior Facilities Coordinatorwill report into Senior Operations Manager.

What will you do?

• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery

• Respond to facility inquiries and complaints, verify problem and take the necessary corrective action

• Remain knowledgeable regarding all operational aspects of building systems

• Manage and schedule vendors for completion of service calls related to HVAC, Mechanical, plumbing, building repairs, architectural, etc.

• Assist in establishing contracts for 3rd party services

• Execute on Service Level Agreements to ensure that Facility operations are delivering a cost effective, quality service to all clients across the assigned portfolio

• Ensure customer follow-ups, administration of nameplates and signs, track work orders

• Ability to respond to site emergencies during and after business hours

• Assist in the monitoring of Property Management services and service level expectations to ensure efficient and practical upkeep of all premises, and customer requirements

• Verify final invoice pricing and process payments in a timely manner

• Schedule and document maintenance and repairs on building equipment

• Provide process and procedures training and direction to new associates

• Assist with MAC processes and execution of services; including furniture requirements, repairs, storage, etc., as required

• Assist in energy management and green initiatives including; waste management and recycling programs

• Assist with preventative maintenance programs, vendor management and regulatory compliance with Building, Fire & Safety Codes

Other duties as assigned:

• Support CRE Operations and other departments with various tasks

• Coordination and support of events within the office

• Arrange for security access and other internal clearance requirements

What do you need to succeed?

• Excellent Customer Service skills

• Excellent communication skills both written and verbal

• Basic knowledge of accounting

• Knowledge of HVAC and mechanical systems

• Basic knowledge of building systems and components

• Demonstrates excellent time management and organizational skills

• Strong problem-solving and decision-making skills

• Keen business sense/knowledge

• Ability to work in team and independently with little supervision

• Ability to read and understand floor plan drawings

• Ability to handle multiple demands and able to adapt to changing business requirements

• Brings in-depth knowledge of facilities best practices and processes

Assets:

• 2-3 years work experience in facility, property or building management

• Facilities management, construction engineering or an architectural technology diploma or equivalent experience

• Proficient in Excel and excellent knowledge of Microsoft Office

• Basic working knowledge of AutoCAD

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all ouremployees have the chance to live up to their full potential

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-NB1

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [e-mail] .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

54,000/54 000 - 91,000/91 000

Job Category:

Facilities

Posting End Date:

08/06/2025