Specialist, Product

FCT; Mississauga; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company that values innovation and collaboration. As a Product Specialist in Residential Lending Solutions, you will play a crucial role in managing processes, analyzing market trends, and enhancing customer experiences. This position offers a unique opportunity to grow personally and professionally in a supportive, team-oriented environment. With a commitment to diversity and inclusion, the company fosters an atmosphere where every employee can thrive. If you're passionate about making a difference and driving results, this is the perfect opportunity for you.

Benefits

Comprehensive benefits including virtual healthcare

Group retirement savings plan with company match

Paid holidays and generous paid time off

Hybrid work arrangements

Paid volunteer opportunities

Employee recognition programs

Potential for performance-based incentives

Stock purchase plan

Qualifications

• 2-5 years of experience in real estate, financial services, or insurance.
• Strong communication and analytical skills are essential.

Responsibilities

• Manage day-to-day processes of existing programs and guide the sales team.
• Develop and analyze reports to support key business activities.

Skills

Customer service orientation

Problem-solving

Communication skills

Project management

Analytical skills

Education

Undergraduate degree

College diploma

Tools

Microsoft Office

Job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

At FCT, we are proud of our success and excited about our future potential. It is our employees' dedication and ongoing pursuit of excellence that has made us Canada's leading provider of title insurance. Our employees are empowered to harness new ideas, to unleash their imaginations and to create innovative products and services, as well as persistently seek ways to improve our service and respond to our customers' needs.

We are currently seeking a Product Specialist, Residential Lending Solutions, who would like to join a company that has created a unique working atmosphere that offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment.

HERE’S HOW YOU’LL CONTRIBUTE:

• Manage and maintain the day to day processes of existing programs including managing requests and providing guidance and/or direction to the sales team.
• Develop, maintain and analyze reports to support key business activities.
• Assist in scanning the marketplace and our competition to stay current on market trends and identify opportunities that may come available.
• Learn and obtain an in depth knowledge of all products, services and processes related to the Residential Lending Solutions division.
• Project management with cross-functional teams to ensure key milestones are met and projects are delivered on time.
• Participate in the design, development, enhancement and delivery of products and services from concept through to post implementation to meet the needs of the customer.
• Assist in obtaining customer feedback to be used to make appropriate product enhancements.
• Respond to and track customer issues in a timely fashion to ensure a remarkable customer experience.
• Effectively communicate, and liaise with internal stakeholders, external suppliers and customers to ensure a positive customer experience and to deliver on our service level agreements.
• Ensure all materials are consistent and accurate with respect to the product offering and update materials as changes occur. Ensure all upcoming changes are communicated to both internal and external stakeholders by partnering with our Marketing Specialists.

HERE’S WHAT YOU’LL BRING:

• 2-5 years' experience working in real estate, financial services or insurance
• Undergraduate degree or college diploma required.
• Customer service centric with both internal and external customers
• Able to think differently, provide solutions and problem solve
• Proficient with Microsoft Office products
• Proven ability to work independently and within a team
• Advanced project management and analytical skills
• Able to learn quickly and be both proactive and able to take initiative
• Excellent communication (both oral and written) with all levels of the organization

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.