Digital Product Specialist

Live Assets; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Digital Product Specialist to enhance their digital product offerings. This role involves collaborating with product and development teams to launch new products and improve existing ones. The ideal candidate will have a strong background in digital customer service, excellent communication skills, and the ability to manage relationships with stakeholders. Join a dynamic team dedicated to delivering innovative tech solutions and make a significant impact in the digital landscape. If you thrive in a fast-paced environment and are passionate about customer success, this opportunity is perfect for you.

Qualifications

• 5-7 years in digital customer service with a focus on product development.
• Strong skills in managing and building partner relationships.

Responsibilities

• Support product development and launch while enhancing existing products.
• Build customer relationships and resolve issues effectively.

Skills

Digital Customer Service

Product Development

Customer Relationship Management

Social Media Proficiency

Project Management

Sales and Marketing

Cloud-based Software Support

Analytical Skills

Education

University Degree in Business

College Diploma in Digital Media

Degree in Communications

Job description

IT Jobs in Canada

Job Description

Live Assets | IT Staffing Solutions is hiring a Digital Product Specialist for one of its clients. If you have 5-7 years of experience in digital customer service, including product development and customer relationship management, this could be the perfect opportunity for you!

Responsibilities

1. Support the development and launch of new products and improve existing products.
2. Build and maintain customer relationships and resolve customer issues.
3. Collaborate with product teams, development teams, and the product manager; provide performance reports as required.
4. Maintain awareness and understanding of the organization’s public profile and materials related to digital products.
5. Monitor trends and progress to make recommendations for future enhancements.
6. Support stakeholder engagement by building and maintaining relationships with local service providers.
7. Work towards meeting service level targets with service providers and consumers.
8. Handle initial responses to issues/tickets from end users.

Necessary Skills

• 5-7 years of experience in digital customer service.
• Experience with social media and software support, including training and marketing of SaaS products.
• Experience supporting the development/launch of digital products, building customer relationships, collaborating with development teams, and integrating services into the digital suite.
• Experience in sales or marketing within the digital field is preferred.
• Experience working with diverse staff and consumers is preferred.
• Ability to manage, build, and maintain partner relationships.
• Strong customer service skills with the ability to analyze complex issues from multiple perspectives.
• Proficiency with social media channels and cloud-based software services for support.
• Good project management and presentation skills.
• University Degree or College Diploma in Business, Social Services, Digital Media, Communications, or a related field.
About Live Assets | Leaders in IT Excellence | Greater Toronto Area

Live Assets is a premier IT agency dedicated to delivering excellence in tech solutions across various industries.

We are known for our expertise in engineering and our track record of delivering outstanding IT projects with precision and innovation.

Our wide range of clients spans multiple industries, and we offer both permanent and contract IT opportunities.

Discover more about our agency and stay updated through our social media channels:

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