Specialist – Operational Projects

Socket.dev; Quebec; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

On-site gym

Employer-provided lunch

Comprehensive group insurance

Group RRSP plan

Care & Well-Being Activities

Public transportation subsidy

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a strategic operations leader to drive design, readiness, and deployment of national initiatives across stations. You will ensure alignment with standards, manage cross-functional projects, and optimize post-pilot performance while guiding teams through change.

The role requires deep knowledge of logistics, process improvement, and change management, with a focus on scalable solutions and measurable KPIs.

Qualifications

• Bachelor’s degree or equivalent in operations fields.
• 8–12 years of experience in operations, project management, transformation or process improvement.
• Proven experience managing large cross-functional projects across sites.
• Experience with SOP/WI documentation and operational KPIs.

Responsibilities

• Define operational requirements with field expertise to ensure realistic solutions.
• Validate proposed processes with operations and standards.
• Identify gaps, dependencies, impacts on quality, productivity, capacity and scale.
• Formulate recommendations to reduce risks and ease transitions.
• Plan station preparation for pilots, ramp-ups and deployments.
• Ensure teams understand changes, success criteria, and escalation.
• Coordinate pilots/deployments with ops, PMO, BA, ENGINEERING, SOPs, training.
• Verify supporting docs and training align with business processes.
• Monitor deployments, obstacles, and action plans; report readiness and stability.
• Support transition to ongoing teams once processes stabilize.

Skills

Influential leadership

Operations & logistics

Analytical thinking

Clear communication

Multi-project management

Rigour & organization

Autonomy as consultant

Education

Bachelor's degree in operations management, industrial engineering, administration or related field

Tools

Jira

Power BI

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting‑edge technology.

A Strategic Role at the Heart of Logistic

Responsibilities

Operational design, requirements and integration with standards

• Contribute to the definition of operational requirements by providing the necessary field expertise to ensure that the proposed solutions are realistic, applicable and aligned with operations.

• Review the processes proposed by the Product team in order to validate their integration with existing operational standards.

• Identify operational gaps, dependencies, and impacts related to the development of new processes, including on quality, productivity, capacity, equipment, roles and responsibilities, and scalability of operations.

• Formulate operational recommendations to adjust solutions, reduce implementation risks and ensure an efficient transition to operations.

Readiness of stations and deployment of national initiatives

• Plan and coordinate station preparation prior to pilots, ramp‑ups and national deployments, including requirements for resources, facilities, tools, equipment, communications and operational support.

• Ensure that the stations involved understand the change, new processes, success criteria, performance expectations, and escalation mechanisms prior to launch.

• Coordinate the execution of pilots and deployments with key stakeholders, ensuring alignment between operations, PMO, BA, ENGINEERING, SOPs, and training.

• Validate that supporting documents, SOPs, work instructions, and training content are aligned with the business process prior to deployment.

Monitoring, performance and post-pilot improvement

• Monitor the execution of the initiatives deployed, identify obstacles in the field and coordinate mitigation actions with the teams concerned.

• Monitor KPIs, readiness criteria, action plans and field feedback to assess the effectiveness of the deployment and the stability of the new process.

• Document challenges, learnings, and opportunities for improvement to strengthen future deployments and reduce the risk of operational rework.

• Support the transition to teams responsible for continuous execution once the process is stabilized.

Required skills

• Influential leadership and ability to mobilize multidisciplinary teams.

• Excellent understanding of operations, logistics, and change management principles.

• Strong analytical, complex problem‑solving and decision‑making skills.

• Clear, structured communication adapted to various audiences (field, management, executives).

• Ability to manage multiple projects simultaneously in a dynamic and transforming environment.

• Rigor, sense of organization and results‑oriented.

• Strong autonomy and ability to act as a consultant to internal teams.

Qualifications

• Bachelor's degree in operations management, industrial engineering, administration or related field.

• 8 to 12 years of experience in operations, project management, transformation or process improvement (logistics, supply chain, manufacturing or equivalent).

• Demonstrated experience in managing large‑scale cross‑functional projects, including multi‑site deployments.

• Proficient in project management tools such as Jira.

• Advanced data analysis skills (Excel, Power BI or equivalent).

• PMP, Lean Six Sigma or Agile certifications considered strong assets.

• Experience with SOP/WI documentation and operational KPIs.

Why Join Us?

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

• On‑site gym with a personal trainer

• Employer‑provided lunch of your choice

• Comprehensive group insurance

• Group RRSP plan

• Care & Well‑Being Activities

• Partial reimbursement for public transportation

• Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.