Operations Analyst

Socket.dev; Quebec; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

On-site gym

Lunch provided by employer

Group insurance

RRSP plan

Care & Well‑Being activities

Public transportation support

Employee Assistance Program

Job summary

Intelcom | Dragonfly is Canada’s leader in last-mile logistics, blending technology with field operations. The role focuses on analyzing performance, coordinating improvement efforts, and delivering actionable insights to management.

You’ll develop reports, work with cross-functional teams, and monitor metrics while supporting change management during peak periods. A strong analytical background and Lean/Six Sigma familiarity are valued.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 3 to 5 years of relevant experience as an Operations Analyst or in a similar analytical role.
• Strong analytical, critical thinking, and problem-solving skills.
• Advanced proficiency in Excel (PivotTables, formulas, data analysis).
• Experience with data analysis tools; Power BI is considered an asset.
• Experience with Lean or Six Sigma is an asset.

Responsibilities

• Analyze current business performance and identify areas for improvement.
• Coordinate with the continuous improvement team to optimize operational efficiency.
• Conduct data analysis and recommend actions to improve productivity and profitability.
• Create reports and presentations to communicate findings to management.
• Collaborate with cross-functional teams to implement process improvements.
• Monitor performance metrics and track progress toward goals.
• Identify risks and provide solutions to mitigate them.
• Support change management required by department innovations.

Skills

Analytical thinking

Problem solving

Critical thinking

Excel proficiency

Data analysis

Communication skills

Education

Bachelor’s degree in Business Administration / Operations Management

Tools

Power BI

Excel

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistic

Key Responsibilities:

• Analyze current business performance and identify areas for improvement.
• Coordinate with the continuous improvement team to develop and implement strategies to optimize operational efficiency.
• Conduct data analysis and make recommendations to improve productivity and profitability.
• Create reports and presentations to communicate findings and recommendations to management.
• Collaborate with cross-functional teams to implement process improvements.
• Monitor performance metrics and track progress towards operational goals.
• Identify potential risks and provide solutions to mitigate them.
• Participate in the "War Room" initiative during peak seasons.
• Embody the 3 pillars of the "Control tower."
• Will need to support the change management required by the innovations that the department implements.
• Stay updated with the stations’s environment and the various challenges they might face.
• Stay up-to-date with industry trends and best practices in operations analysis.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Operations Management, or a related field
• 3 to 5 years of relevant experience as an Operations Analyst or in a similar analytical role
• Strong analytical, critical thinking, and problem-solving skills
• Advanced proficiency in Excel (e.g., PivotTables, formulas, data analysis)
• Experience with data analysis tools and techniques; experience with Power BI is considered an asset
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is an asset

Core Competencies

• Demonstrated ability to take initiative and proactively identify opportunities for improvement
• Strong team player with the ability to collaborate effectively across functions
• Excellent communication and presentation skills, with the ability to translate data into actionable insights
• Ability to work both independently and in a fast-paced, collaborative environment
• Adaptable, with the ability to act as a change catalyst and support continuous improvement initiatives
• Availability for occasional short-distance travel within the QC–ON region

Why Join Us?

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

• On-site gym with a personal trainer

• Employer-provided lunch of your choice

• Comprehensive group insurance

• Group RRSP plan

• Care & Well‑Being Activities

• Partial reimbursement for public transportation

• Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.