Operations Coordinator

Socket.dev; Grand Falls-Windsor; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a warehouse associate in Grand Falls-Windsor, Canada. The role concentrates on unloading trailers, scanning and sorting packages, and maintaining inventory accuracy to ensure smooth operations.

You will support shipping, receiving, and documentation processes while upholding safety and quality standards. The position emphasizes teamwork, adherence to SOPs, and providing reliable customer service.

Qualifications

• Ability to perform physical tasks in a warehouse environment.
• Precise data entry and record-keeping.
• Attention to detail and adherence to SOPs.

Responsibilities

• Assist in unloading trailers and verify freight against manifests.
• Scan, sort, and process packages, including defective items and returns.
• Conduct van audits and support sorting operations.
• Support shipping, receiving, dispatching, and inventory management.
• Process returns and maintain accurate records.
• Handle customer pickups and provide front desk assistance as needed.
• Resolve delivery issues by following SOPs and coordinating with teams.
• Print labels and prepare required documentation.

Skills

Unloading trailers

Package scanning

Inventory management

Data entry

Customer service

Safety protocols

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Salary Range

$21.15 - $23.28

.

Your Role: At the Heart of the Chain

Core Duties:

• Assistin unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support andassistshipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentationin accordance withSOPs
• Handle customer pickups and (front deskassistanceto customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalatespecial casesto management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports andmaintainaccuraterecords
• Perform data entry tasks as needed.
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks asrequired
• Maintain a clean, organized and hazard-free work environment
• Comply withall Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.