Operations Coordinator

Intelcom | Dragonfly; Cranbrook; On-site; CAD 36,000 - 46,000; Full time

Benefits offered by this job

Group RRSP program

Employee Assistance Program

Comprehensive group insurance

Job summary

Intelcom | Dragonfly is seeking a warehouse associate at our Cranbrook site. You will unload trailers, verify freight against manifests, scan and sort packages, and support shipping, receiving, and inventory control.

This role involves processing returns, printing labels, data entry, and maintaining records. You’ll train new staff, uphold health and safety protocols, and collaborate with the Operations team to keep our service fast and accurate.

Responsibilities

• Assist unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Support shipping, receiving, dispatching, and inventory management
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and front desk assistance to customers
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Maintain a clean, organized and hazard-free work environment
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email

Job description

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology .Your Role: At the Heart of the ChainSalary Range.Core Duties:Assist in unloading trailers and verify freight against manifestsScan, sort, and process packages, including defective items and returnsConduct van audits and support sorting operationsSupport and assist shipping, receiving, dispatching, and inventory managementSupport and maintenance warehouse systems and ensure operational efficiency.Process returns and complete required documentation in accordance with SOPsHandle customer pickups and (front desk assistance to customer)Resolve delivery issues by following SOPs and coordinating with relevant teamsEscalate special cases to management when neededPrint labels and prepare required documentationProcess broker returns and return-to-clients shipmentsPrepare daily reports and maintain accurate recordsPerform data entry tasks as needed.Train and mentor new employeesCollaborate with Operations teams to uphold quality standardsComplete supervisor-assigned tasks as requiredMaintain a clean, organized and hazard-free work environmentComply with all Health & Safety protocolsProvide support for clients and IDCsRespond to customer inquiries via phone and emailProcess customer service email requestsOther duties as assignedWhy Join Intelcom | Dragonfly?Short- and medium-term growth opportunitiesComprehensive group insuranceGroup RRSP programEmployee Assistance Program…This position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.See you soon!Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.