Special Order Coordinators

Saskatchewan Liquor and Gaming Authority; Regina; On-site; CAD 43,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Professional development

Health and safety training

Inclusive workplace culture

Comprehensive benefits

Job summary

The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking two self-motivated individuals to serve as Special Order Coordinators in Regina. You will coordinate with national and international suppliers, manage special orders, and ensure timely service for Retail Store Permittees.

These on-site roles report to the Manager, Specialty Products, and run until March 31, 2027 with potential extension. A strong focus on accuracy, communication, and customer service is essential.

Qualifications

• Knowledge of beverage alcohol products to inform customers.
• Knowledge of retail pricing for special orders.
• Understanding of general accounting principles for calculations.
• Ability to input, edit, and format data using software.
• Ability to deescalate irate customers using strong communication.

Responsibilities

• Research and source special order products for customers.
• Provide customer service to external and internal customers including suppliers and Retail Store Permittees.
• Create and issue liquor sales orders.
• Amend sales and purchase order quantities and pricing as needed.
• Monitor outgoing orders to ensure distribution centre processing.
• Handle inquiries and resolve issues via phone and email.
• Create new products in the system with pricing and sourcing details.
• Update items in the system as required.

Skills

Accountability

Communication

Customer Service Excellence

Adaptability

Teamwork

Deescalation

Pricing knowledge

General accounting

Microsoft Office

Data entry

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Temporary Full-Time Special Order Coordinators

In‑Scope Level 07

Customer Relations Branch, Regina

Vacancy #20/F27

The Saskatchewan Liquor and Gaming Authority (SLGA) is seeking two (2) self‑motivated and detail‑oriented individuals to provide support as Special Order Coordinators within the Customer Relations Branch until March 31, 2027, with the possibility of extension.

These positions are required to work on‑site, reporting to the Manager, Specialty Products.

The Special-Order Coordinator is responsible for working with numerous external groups; national and international suppliers and agents; several national supply warehouses and internal SLGA business areas in order to provide timely special-order service to our Retail Store Permittees.

Core Competencies (Job Family – Business Support)

• Accountability (Level A) – Takes responsibility for one’s own actions, behaviours and commitments.
• Communication (Level A) – Clearly presents and receives information.
• Customer Service Excellence (Level B) – Anticipates problems and resolves issues.
• Adaptability (Level A) – Responds positively to changing needs and conditions.
• Teamwork (Level A) – Participates in team or group activities.

Primary Responsibilities

• Research and source special order products for customers.
• Provide excellent customer service when dealing with external and internal customers, including suppliers, agents, Retail Store Permittees, and private wine clubs.
• Create and issue liquor sales orders.
• Amend as required sales and purchase order quantity and pricing of products.
• Monitoring outgoing orders to ensure the Distribution Centre has successfully received and processed customers’ orders.
• Handle inquiries and complaints and resolve issues both verbally and through emails.
• Creation of new products into the system along with pricing and sourcing points.
• Amending or updating of items in the system as required.

Required Technical Knowledge, Skills and Qualifications

• Knowledge of beverage alcohol products in order to provide information to customers.
• Knowledge of pricing in order to accurately estimate and calculate retail pricing on special orders.
• Knowledge of general accounting principles and the ability to perform mathematical calculations accurately and efficiently.
• Knowledge of Microsoft programs (excel, word, outlook).
• Ability to input, edit, retrieve, maintain, and format data using computer software accurately and efficiently.
• Ability to deescalate irate customers using excellent communications skills.

Working Conditions

Core office hours are 8:00 a.m. and 4:45 p.m. Monday to Friday. The majority of the workday is spent sitting at a desk keyboarding. The Special Order Coordinator must demonstrate their commitment to safety by consistently ensuring the well‑being of themselves and others in the workplace.

What We Offer

• Competitive Wages: $31.57 – $40.16 per hour.
• Professional Development: Access to training and development programs.
• Health and Safety: Comprehensive safety training.
• Positive Work Environment: A supportive and inclusive workplace culture.
• Comprehensive Benefits Package: Access to Employee and Family Assistance Plan (EFAP) resources and support for personal and professional challenges; matched pension; disability insurance; health and dental.

The successful candidate will be subject to the SLGA Criminal Record Check and Code of Conduct policies.

Application deadline: 11:59 pm, November 5, 2026

Vacancy number: 20F27

Expected Screening Start: November 9, 2026

Potential Start Date: November 30, 2026