Parts Specialist

TPGS; City of Langley; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

RRSP matching

Health & wellness spending accounts

Employee assistance program

Paid time off

Statutory holidays

Tuition reimbursement

Professional development opportunities

Company vehicle

On-site parking

Job summary

TPGS is seeking a Parts Technician to handle order intake, sourcing, quoting, and invoicing for customers in the Langley area. You will manage parts flow, maintain inventory accuracy, and support repair sales with a focus on gross margins and timely deliveries.

The role requires a certificate or equivalent experience, 1–3 years in parts or inside sales, and a valid driver’s license. Overtime and local travel may be involved, with on-site duties and a team-focused environment.

Qualifications

• Journeyman or equivalent certification as a Parts Technician preferred.
• 1-3 years of parts/inside sales experience.
• Valid driver’s license with clean record; local travel may be required.

Responsibilities

• Take and process orders by walk-in, phone, email or fax to ensure same-day turnaround.
• Procure parts via catalogues or vendors; prepare quotes and follow up.
• Maintain inventory accuracy and organize parts and workspace.
• Operate forklift as needed and ensure safety and cleanliness of the sales area.

Skills

Communication skills

Time management

Organization

Attention to detail

Microsoft Office

Education

Journeyman certification or equivalent

Tools

MS Office

Job description

What You’ll Do – The Role (Responsibilities)

• Order taking - acknowledge all incoming orders by walk-in, phone, email, or fax to ensure same day turnaround on received orders and advise customers on delivery.
• Sourcing parts – procure parts via catalogues or calling vendors and OEM dealers.
• Quoting includes follow-up on all outstanding quotes.
• Ordering parts and reporting delivery status on all parts orders.
• Charging out parts to appropriate work orders and invoices.
• Communicating with customers, internal or external, on delayed deliveries.
• Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts.
• Promptly process customer returns and return any unneeded parts to the supplier for credit.
• Working towards resolution of customer complaints and disputes.
• Accurately creating, processing, and completing purchase orders, receivers, work orders, and invoicing.
• Tracking all orders utilizing Smart Lists and ensuring parts are received and delivered on time.
• Complete inventory cycle counts are required by the company.
• Report inventory variances to the parts manager.
• Maintain a clean and organized sales floor, parts counter, and inventory area.
• Ensure parts are immediately assigned and stored in the proper shelf location.
• Maintain a clean and organized area for used or non-inventory parts that is isolated from inventory items.
• Create and maintain a list of used and non-inventory items which includes estimated cost, quantity, and description.
• Timely and accurate estimating and quotations
• Quotation follow up and track success rates.
• Follow up on all quotations to gain customer approval to achieve annual sales targets.
• Follow‑up on all submitted repair quotes within 48 hours.
• Other tasks and responsibilities that may be required from time to time consistent with the position of Parts Representative.
• Maintain the warehouse cleanliness and stock levels.
• Operate the forklift as needed.

Service Product Responsibilities

Included items: (Non-Warranty Repairs)

What You Need (Requirements)

• Journeyman or equivalent certification as a Parts Technician preferred.
• 1‑3 years of previous work experience in parts and/or inside sales in a similar work environment.
• A valid driver’s license with a clear record, as local travel may be required at times.
• Ability to lift or move up to 50lbs. may be required.
• Willingness to work overtime as requested.
• Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude; demonstrated ability to adapt to new software systems.
• Time management, accountability, and dependability.
• Excellent communication skills, both verbal and written.
• Accuracy and attention to detail while working under tight deadlines.
• Excellent organizational skills with strong multi-tasking and prioritizing capabilities.
• Resourcefulness and initiative.
• Follow all Company Health and Safety Policies and Guidelines and Privacy Policies.
• Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct.

Working Conditions

• Manual dexterity is required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 50lbsmay be required.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

We Offer

• Employer RRSP matching program.
• Health & wellness spending accounts and Employee Assistance Program.
• Paid time off and statutory holidays.
• Tuition reimbursement and professional development opportunities.
• Company vehicle for select roles and on‑site parking.