Spare Housekeeper / Front Desk Attendant

Ontario Northland; Northeastern Ontario; Remote; CAD 22,000 - 28,000; Part time

Job summary

Ontario Northland is seeking a Spare Housekeeper/Front Desk at Cochrane to ensure top-tier guest experiences. You will clean rooms, support front desk coverage, and respond to guest needs with courtesy and efficiency.

The role requires a GED or equivalent, strong communication skills, and the ability to work shifts and weekends. Prior housekeeping or front desk experience is an asset; bilingual abilities are valued.

Qualifications

• Secondary School Diploma or GED (required).
• Excellent oral and written communication skills.
• Previous housekeeping/cleaning experience is an asset.
• Ability to work shifts and weekends.
• Familiarity with computer software is an asset.
• Bilingualism in English and French; Cree would be an asset.

Responsibilities

• Maintain cleanliness of guest rooms and public areas.
• Assist front desk with coverage and guest requests.
• Register arriving guests and assign rooms.
• Provide information on hotel services and local community resources.
• Handle guest check-out procedures and payments.

Skills

Customer service

Communication skills

Education

GED

Tools

Computer software

Job description

POSITION: Spare Housekeeper/Front Desk

REPORTS TO: Manager, Polar Bear Services & Hospitality

DEPARTMENT: Passenger Services

LOCATION: Cochrane

REFERENCE: 500-126B-27

RATE OF PAY: $18.15 per hour

WHO WE ARE:

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT:

The incumbent is responsible for cleaning various areas, assisting front desk coverage, and responding to our guest requests in a courteous, timely and accurate manner. Providing excellent customer service is essential in this role.

MAJOR DUTIES/ RESPONSIBILITIES:

• Responsible for a positive customer experience at the Cochrane Station Inn
• Ensures guest rooms are clean and well-kept
• Assist with cleaning rooms, changing and making beds, cleaning bathroom fixtures (sink, toilet and shower), cleaning fixtures and mirrors, replenishing supplies, cleaning walls, floors and baseboards
• Participates in washing, drying and folding of all linen in accordance with work procedures and guidelines
• Assist with reporting to front office regarding supplies required for cleaning rooms and replenishing in-room supplies (bathroom tissue, facial tissues, coffee, tea etc.). Advise front office at least one week in advance to ensure items will be available when needed
• Required to wear provided uniforms
• Helps with maintaining an inventory of vacancies, reservations and room assignments
• Assist with registering arriving guests and assigning rooms
• Participates in answering enquiries regarding hotel services and registration by email, telephone and in person
• Assist with providing information about services available in the community and respond to guests' concerns
• Helps with guest check-out. Present statements of charges to departing guests and receive payment
• Assist with compiling and checking daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Assist with ensuring that cash float is balanced and accounted for during shift
• Participates in ensuring shift duties are followed in accordance with work procedures and policies
• Perform other related duties as assigned

REQUIREMENTS:

• Secondary School Diploma or General Education Diploma (GED)
• Good work ethic, energetic and enthusiastic
• Previous housekeeping, cleaning/ labour experience is an asset
• Ability to work shift work and weekends
• Previous customer service experience is an asset
• Previous front desk experience is an asset
• Familiarity with computer software programs is an asset
• Excellent oral and written communication skills
• Committed to Company Health and Safety
• Preference will be given to qualified applicants who are fluent in both official languages (English, French) and Cree would be an asset

APPLICATION PROCESS

The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

EMPLOYMENT EQUITY

At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

ACCOMMODATION

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

TECHNOLOGY

ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.