Spare Customer Service Sales Agent

Ontario Northland; Moosonee; On-site; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Pension plan

Paid vacation

Paid personal leave days

Discounted transportation

Job summary

Ontario Northland is seeking a Spare Customer Service Sales Agent in Moosonee to sell tickets, provide fare info, and handle parcels while delivering friendly service.

The role requires a secondary school diploma or GED, strong communication, and ability to work 8-hour shifts; bilingual English/French preferred; supports a 24/7 operation.

Qualifications

• Secondary school diploma or GED is required.
• Excellent customer service skills in a fast-paced environment.
• Strong computer skills and experience with Windows-based applications.
• Excellent oral and written communication.
• Fluency in English and French preferred.

Responsibilities

• Sells ONTC bus/train and interline tickets.
• Provides fare and schedule information for all services.
• Processes Bus Parcel Express and baggage (up to 75 pounds).
• Performs daily audit functions to reconcile paperwork and sales.
• Responds to inquiries via email, phone, or other correspondence.
• Responds to customer concerns and complaints.
• 8-hour shifts with availability to work within a 24/7 operation.

Skills

Customer service

Computer skills

Communication skills

Cash handling

Bilingual English/French

Education

Secondary School Diploma or GED

Tools

Windows

Job description

POSITION:

Spare Customer Service Sales Agent

REPORTS TO:

Supervisor Customer Service

DEPARTMENT:

Passenger Services

LOCATION:

Moosonee

REFERENCE:

500-63C-27

RATE OF PAY:

$29.5362- $32.8180/ hour (Increases set out as per the collective agreement. Full rate effective after 1 year of service)

WHO WE ARE:

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT:

The Spare Customer Service Sales Agent (CSSA) is responsible for delivering exceptional customer service in person and over the phone, providing accurate and timely information regarding Ontario Northland's bus and train services. This role functions on a flexible, as-needed basis, covering scheduled shifts during vacations, sick leave, and peak periods. Hours are variable and not guaranteed, requiring adaptability and readiness to support operational needs. The role will be required to fill vacancies at Moosonee Station only.

MAJOR DUTIES/RESPONSIBILITIES:

• Sells ONTC bus/train and interline tickets
• Provides fare and schedule information for all services to the general public
• Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds)
• Performs daily audit functions in order to reconcile paperwork and daily sales
• Responds to incoming customer enquiries via email, phone or other correspondence
• Responds to customer concerns and complaints
• 8-hour shifts with the availability to work within a 24 hour/7-day operation

REQUIREMENTS:

• Secondary School Diploma or General Educational Development (GED)
• Excellent customer service skills and have experience in providing customer service in a fast-paced environment
• Strong computer skills and experience using Windows based applications
• Excellent oral and written communication skills
• Project a positive and helpful image at all times
• Previous experience dealing with cash and reconciliation for multiple transactions
• Must have the flexibility necessary to adapt to changing schedules
• Preference will be given to qualified applicants who are fluent in both official languages (English and French)
• Committed to Company Health and Safety

BACKGROUND INVESTIGATION:

The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE:

ongoing until position filled.

At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.

Les offres d'emploi sont également disponibles en français.