Spare Customer Service Sales Agent

Ontario Northland; Englehart; On-site; CAD 41,000 - 45,000; Full time

Job summary

Ontario Northland is seeking a Spare Customer Service Sales Agent to support passenger services in Englehart. The role covers ticket sales, fare information, and parcel handling in a flexible, on-call capacity across shifts.

Applicants should have a secondary school diploma or GED, strong customer service and communication skills, and experience with cash handling. Bilingual English/French is preferred. Closing date: Oct 16, 2026.

Qualifications

• Secondary School Diploma or GED is required.
• Excellent customer service in fast-paced environments.
• Strong written and spoken English; French is a plus.
• Experience with cash handling and daily reconciliation.

Responsibilities

• Sell ONTC bus/train and interline tickets.
• Provide fare and schedule information to the public.
• Process incoming/outgoing parcels and baggage up to 75 pounds.
• Respond to emails and phone inquiries and resolve issues.
• Work 8-hour shifts with availability to support 24/7 operation.

Skills

Customer service

Communication

Cash handling

Flexibility

Bilingual EN/FR

Education

Secondary School Diploma or GED

Tools

Windows-based applications

Job description

POSITION: Spare Customer Service Sales Agent

REPORTS TO: Supervisor Customer Service

DEPARTMENT: Passenger Services

LOCATION: Englehart

REFERENCE: 500-139-27

RATE OF PAY: $29.5362- $32.8180/ hour (Increases set out as per the collective agreement. Full rate effective after 1 year of service)

WHO WE ARE:

Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT:

The Spare Customer Service Sales Agent (CSSA) is responsible for delivering exceptional customer service in person and over the phone, providing accurate and timely information regarding Ontario Northland’s bus and train services. This role functions on a flexible, as-needed basis, covering scheduled shifts during vacations, sick leave, and peak periods. Hours are variable and not guaranteed, requiring adaptability and readiness to support operational needs. The role will be required to fill vacancies at Moosonee Station only.

MAJOR DUTIES/ RESPONSIBILITIES:

• Sells ONTC bus/train and interline tickets
• Provides fare and schedule information for all services to the general public
• Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds)
• Performs daily audit functions in order to reconcile paperwork and daily sales
• Responds to incoming customer enquiries via email, phone or other correspondence
• Responds to customer concerns and complaints
• 8-hour shifts with the availability to work within a 24 hour/7-day operation

REQUIREMENTS:

• Secondary School Diploma or General Educational Development (GED)
• Excellent customer service skills and have experience in providing customer service in a fast-paced environment
• Strong computer skills and experience using Windows based applications
• Excellent oral and written communication skills
• Project a positive and helpful image at all times
• Previous experience dealing with cash and reconciliation for multiple transactions
• Must have the flexibility necessary to adapt to changing schedules
• Preference will be given to qualified applicants who are fluent in both official languages (English and French)
• Committed to Company Health and Safety

BACKGROUND INVESTIGATION

The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE:

October 16, 2026 no later than 11:59 p.m.

If it is determined that any information provided in the application or during the recruitment process is false, misleading, or incomplete, Ontario Northland may discontinue your candidacy from further consideration.

At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.