Spanish-Speaking Enterprise Key Account Manager

Global Fleet Management; Burnaby; On-site; CAD 80,000 - 120,000; Full time

Job summary

Global Fleet Management is seeking a Key Account Manager to own the relationship for a select group of enterprise customers across Canada, the United States, and Mexico. The role focuses on proactive account stewardship, value delivery, and operational excellence rather than transactional sales.

You will manage escalations, align internal teams, and ensure customers derive ongoing value from the platform while maintaining strong partnerships and clear communication.

Qualifications

• Fluent English and Spanish required for daily customer interactions.
• Experience in Account Management, Customer Success, or Technical Account Management.
• Strong project management and organizational skills.
• Able to collaborate across teams and manage competing priorities.
• Experience with CRM and internal operational tools.
• Excellent communication, stakeholder management and attention to detail.

Responsibilities

• Own a portfolio of high-value enterprise accounts across North America.
• Build trusted, long-term relationships with customer stakeholders.
• Conduct regular account health checks, usage reviews, and service follow-ups.
• Coordinate with Support, Operations, Finance, Product, and Sales to resolve issues.
• Lead customer-related initiatives and act as project manager when required.
• Ensure installations, configurations, and changes are executed on time.
• Maintain clear documentation and follow-ups.
• Capture and relay customer feedback to internal teams.

Skills

Fluent English

Spanish

Account Management

Customer Success

Project Management

CRM

Stakeholder Management

Communication

Multitasking

Education

Business degree

Technical degree

Tools

CRM software

Job description

Global Fleet Management is seeking a Key Account Manager to own the relationship for a select group of enterprise customers across Canada, the United States, and Mexico. The role focuses on proactive account stewardship, value delivery, and operational excellence rather than transactional sales.

You will manage escalations, align internal teams, and ensure customers derive ongoing value from the platform while maintaining strong partnerships and clear communication.