Bilingual Tech support/Service Availability Representatives

Robertson & Company Ltd.; London; On-site; CAD 32,373 - 34,440; Full time

Job summary

A technology service provider in London, ON, is seeking Bilingual Service Availability Representatives to provide first-level tech support. The ideal candidate must be fluent in French and English and possess strong customer service and technical troubleshooting skills. Responsibilities include logging tickets, escalating issues, and monitoring support trends. This is a contract position with rotating shifts available 24/7. Competitive pay rates starting at CA$23.50/hr are offered.

Qualifications

• Ability to type 30+ words per minute.
• Familiarity with PC hardware and general computing environments.
• Previous call center or technical support experience is a plus.

Responsibilities

• Provide first-level technical support via phone and email.
• Log tickets with detailed problem documentation.
• Escalate incidents and follow up with internal teams.
• Identify and escalate high-impact issues.
• Monitor support trends and recommend improvements.

Skills

Bilingual: French & English (verbal and written)

Excellent customer service and communication skills

Strong technical troubleshooting skills

Team player who collaborates well and works independently

Education

Technical degree or IT certification

Tools

Microsoft O365

Incident ticketing systems

Job description

Bilingual Tech Support/Service Availability Representatives

Be among the first 25 applicants.

Pay Range

This range is provided by Robertson & Company Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: CA$25.00/hr

Job Details

Position: Bilingual Service Availability Representatives

Location: London, ON (Onsite)

Contract Period: 24 months with potential to convert

Pay Rate: $23.50 per hour, with variations based on shift (Standard, 2nd Shift, Overnight)

Shift Schedule: Rotational shifts (able to work all 3 shifts), including overnight, weekends, and holidays.

Responsibilities

• Provide first-level technical support via phone and email
• Log tickets with detailed problem documentation
• Escalate incidents and follow up with internal teams
• Identify and escalate high-impact issues
• Monitor support trends and recommend improvements
• Build proficiency across tools and technologies over time

Must-Have Skills

• Bilingual: French & English (verbal and written)
• Excellent customer service and communication skills
• Strong technical troubleshooting skills
• Proficient in Microsoft O365 (Word, Excel, OneNote, PowerPoint)
• Able to type 30+ words per minute
• Familiarity with PC hardware and general computing environments
• Team player who collaborates well and works independently

Nice to Have

• Experience with incident ticketing systems
• Technical degree or IT certification
• Previous call center or technical support experience

Schedule

Candidates must be available for rotating shifts (24/7/365).

Seniority level

Not Applicable

Employment type

Contract

Job function

Information Technology

Industry

Banking

Note: This job is active and accepting applications.